Game Crashes

[Angbrigon]

Hello everyone
I been trying to play games with UE5 since days ago, the game starts and after a couple minutes just crash.

The report shows this:

LoginId:
EpicAccountId:

LowLevelFatalError [File:D:\Jenkins\workspace\main\Anathema\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 871] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\workspace\main\Anathema\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

LOTF2_Win64_Shipping
LOTF2_Win64_Shipping
LOTF2_Win64_Shipping
LOTF2_Win64_Shipping
LOTF2_Win64_Shipping
LOTF2_Win64_Shipping
LOTF2_Win64_Shipping
kernel32
ntdll

what supposed need to do?

[BRGEzedeRocco]

Hi @Angbrigon ,Welcome to the forums!
I’ve been doing some research and found the following first
Try running the game using DX11;
Go to Edit > Project Settings
Find Platforms > Windows
And change from DX12 to DX11

Other posts also mention that you should update your GPU drivers, in case they are not up to date

I’m also sharing the post where they mention disabling ‘Hardware-Accelerated GPU Scheduling’, which also worked for other users

UE 5.1 gpu crashed or d3d device removed on AMD RX 6900 XT

Personally It looks like I’m not experiencing those crashes anymore… I don’t know if it could be related or of any help to others but after investigating a bit, I actually found out an abnormal usage of my GPU (constantly 90-100% in idle) due to the latest windows 11 update. What I did is go to system → Display → Graphics → Default Graphic Settings → and disable “Hardware Accelerated GPU Sheduling”. After that the GPU usage in idle is now 0-4%… and even with Unreal opened and viewport in “r…

Hope it helps!

[Svegn2 (Martin Sevigny)]

Hi @Angbrigon ,

This type of error is usually related to the GPU drivers. Using the newest drivers is not always the solution. You should visit the game support pages as they usually list recommended drivers versions with the game hardware requirements.

Most games also have dedicated support forums were you should be able to find some help for the title., I found this post on the Steam forums from the makers of Lord of the Fallen: Lords of the Fallen Version 2.0 - Report Your Issues Here :: Lords of the Fallen General Discussions

Regards,

Martin