Multiple agents, multiple chats, multiple dead ends. I have been trying to get my tax interview problems solved. It is stuck. I emailed with Tax Identity and they told me I failed and would need to re-do. But the green check mark won’t change to a red x so I can re-do it on the Epic website.
Yesterday had a long online chat with player support and they identified the problem. A mismatch on my email address, you need two different emails for a business account.
They told me they needed to turn our chat into an email exchange to escalate the issue. I don’t know if you ever noticed but Epic Player Support emails always come in the middle of the night (Eastern Time). So I received a reply at 5AM (16 hours after initial chat), the agent told me they would be handling my “escalated” case.
He/She told me to take the tax interview with incognito mode. WHAT? 
They obviously have no idea (or did not read the notes…if any) about my case. I would be happy to take the tax interview again if they would just update the web site so that I can!