Hi,
I’m onboarding my organization to publish a FREE game (no sales, no in-app purchases through Epic — it’s a blockchain game, all monetization happens outside Epic). My W-8BEN is already submitted (Tax Info On File).
Two blockers:
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Merchant/trader verification (via Trolley) failed because I don’t yet have a local ID showing my address. I’m a Brazilian citizen with Paraguay residency still in process (no local ID yet); my tax residence is still Brazil. My trader status now shows as pending/stuck.
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The portal requires activating Hyperwallet before I can submit the product. Since the game is free and I’ll never receive any payment through Epic, I’d prefer not to set up a payment processor.
Questions:
a) For a 100% free game with no Epic sales, is Hyperwallet activation actually required to submit for review? Is there a path to publish without a payment processor?
b) Since I can’t pass merchant verification now, can I proceed as “Non-trader,” or should I wait until I have my local ID?
c) Can you reset my trader verification status that’s stuck in pending?
Thanks!