Dear Epic Games Support Team,
I am writing because I am extremely disappointed and frustrated with how my Fortnite account suspension has been handled, and I sincerely hope that someone from your team will take the time to read my situation carefully.
My Fortnite account was banned for an entire year after I encountered and used a teleportation glitch involving Freddy Krueger. I understand that Epic Games has rules that must be enforced, and I respect the importance of maintaining a fair gaming environment. However, I believe that a one-year suspension is an extremely harsh punishment in my situation.
I have been playing Fortnite for approximately eight years. Throughout those years, I have invested countless hours, money, and effort into my account. Fortnite has been a significant part of my gaming experience, and losing access to my account for an entire year is genuinely upsetting.
I already submitted an appeal regarding my suspension, but unfortunately, it was rejected. After receiving that decision, I attempted to request another review. However, I was not given a proper opportunity to provide additional explanations, present my side of the story, or submit the video evidence I have regarding the glitch.
This is particularly frustrating because I feel that my case has not been fully understood. I am not asking Epic Games to ignore its rules or make exceptions without justification. I am simply asking for a fair opportunity to explain what happened and provide the evidence that I believe is relevant.
I also attempted to contact Epic Games Support directly, but I repeatedly received automated responses directing me back to the appeals page. Unfortunately, those responses did not address my actual concern or provide a way for me to discuss the situation with a human representative.
What disappoints me the most is the feeling that, after eight years of supporting and playing Fortnite, I have no meaningful opportunity to explain my situation once an appeal has been rejected.
I sincerely ask whether my case could be escalated to a senior support representative, a member of the enforcement team, or another person authorized to review account sanctions.
If completely removing the suspension is not possible, I would also appreciate consideration of whether the duration could be reduced, depending on the circumstances and the evidence provided.
I am willing to cooperate fully, answer any questions, and provide the video footage documenting the glitch.
I understand that Epic Games receives many support requests, but I genuinely hope that my situation can be given another look rather than being dismissed through an automated response.
Thank you for taking the time to read my message. I would greatly appreciate a personal response from a human representative and clarification about whether any further review is possible.
Kind regards,
A longtime Fortnite player The bug