Fortnight Account Hacked

Similar issue with fortnite being bought on my account for 149.99. My bank locked my card after the first purchase. You see several more failed attempts right after.

I have put in a request for refund.

I have put in a support ticket.

It has been 6 days since the support ticket. My bank told me to call back in 15 days if I could not get a refund so the charge could be disputed.

Any insight into what is going on with the department that handles this? Are they bogged down with complaints right now?

It is the wait that is the killer for me.

Any info could really help out.

Thank you