floor dosn't existss

I’m not sure about the category but when I open a new basic level, the floor just doesn’t appear. it shows it in the outliner but It’s like it doesn’t exist
it happens no matter what, even in a new different project.
I don’t know what to do and I really need help.

Thanks.

Close the project and verify the engine

image

OMG Thank you so much!!!
I Love you so much

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