Firewall Issues

Hi there,

Does anyone know which ports/Ip address need unblocking to allow the software to work. We are using a WatchGuard.

Thanks in advance.

Matt

Any specific feature?

When opening the launcher we get this error message.

Thanks

67130-epicgame.png

Hi rush1234matt,

Try the troubleshooting steps in this section of the troubleshooting guide. Specifically in reference to the ports, please also allow the following exception to your firewall:

xmpp-service-prod.ol.epicgames.com port 5222

If nothing works, follow the steps here to generate your Debug Logs. Post them here, along with your Dxdiag/system specs.

Hi,

Thanks for this. I am getting the below error message. Would i need to make sure these websites are unblocked?

[2015.11.18-09.08.27:390][ 0]LogOnline:VeryVerbose: MCP: Queuing Mcp request for client=34a02cf8f4414e29b15921876da36f9a url=https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/public/assets/Windows/x/UnrealEngineLauncher?label=Live
[2015.11.18-09.08.27:558][ 0]LogHttp:Verbose: Request 0000009B418DDA00 (easy handle:0000009B4AA240C0) has completed (code:35) and has been marked as such
[2015.11.18-09.08.27:558][ 0]LogHttp:Verbose: 0000009B418DDA00: request failed, libcurl error: 35 (SSL connect error)
[2015.11.18-09.08.27:560][ 0]LogOnline:Warning: MCP: Invalid response. code=0 errorcode=ConnectionFailure errormessage=Connection to the server failed.
[2015.11.18-09.08.27:560][ 0]LogOnline: MCP: Service status updated [Normal] → [ConnectionDropped]
[2015.11.18-09.08.27:560][ 0]LogOnline:Warning: MCP: Client auth request failed. Connection to the server failed.
[2015.11.18-09.08.27:574][ 0]LogOnline:VeryVerbose: MCP: Canceling Mcp request for client=34a02cf8f4414e29b15921876da36f9a url=https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/cloudstorage/system?start=0&count=1000
[2015.11.18-09.08.27:574][ 0]LogOnline:Warning: MCP: Invalid response. code=0 errorcode=ConnectionFailure errormessage=Connection to the server failed.
[2015.11.18-09.08.27:574][ 0]LogOnline:Warning: MCP: EnumerateFiles request failed. Connection to the server failed.
[2015.11.18-09.08.27:574][ 0]FCommunityPortalOSSImpl::OnEnumerateFilesComplete - FALSE - 0 files
[2015.11.18-09.08.27:574][ 0]

Hi Rush!

Could you please attach the entire degbug log to your reply?

link text

Thanks

Hi Rush!

If you’ve made the exceptions to your firewall/opened your ports, could you please try removing “ -http=wininet” from the target path for the launcher shortcut to see if this changes the error?

Hi rush1234matt,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.