Hi there,
Does anyone know which ports/Ip address need unblocking to allow the software to work. We are using a WatchGuard.
Thanks in advance.
Any specific feature?
When opening the launcher we get this error message.
Thanks
Hi rush1234matt,
Try the troubleshooting steps in this section of the troubleshooting guide. Specifically in reference to the ports, please also allow the following exception to your firewall:
xmpp-service-prod.ol.epicgames.com port 5222
If nothing works, follow the steps here to generate your Debug Logs. Post them here, along with your Dxdiag/system specs.
Hi,
Thanks for this. I am getting the below error message. Would i need to make sure these websites are unblocked?
[2015.11.18-09.08.27:390][ 0]LogOnline:VeryVerbose: MCP: Queuing Mcp request for client=34a02cf8f4414e29b15921876da36f9a url=https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/public/assets/Windows/x/UnrealEngineLauncher?label=Live
[2015.11.18-09.08.27:558][ 0]LogHttp:Verbose: Request 0000009B418DDA00 (easy handle:0000009B4AA240C0) has completed (code:35) and has been marked as such
[2015.11.18-09.08.27:558][ 0]LogHttp:Verbose: 0000009B418DDA00: request failed, libcurl error: 35 (SSL connect error)
[2015.11.18-09.08.27:560][ 0]LogOnline:Warning: MCP: Invalid response. code=0 errorcode=ConnectionFailure errormessage=Connection to the server failed.
[2015.11.18-09.08.27:560][ 0]LogOnline: MCP: Service status updated [Normal] → [ConnectionDropped]
[2015.11.18-09.08.27:560][ 0]LogOnline:Warning: MCP: Client auth request failed. Connection to the server failed.
[2015.11.18-09.08.27:574][ 0]LogOnline:VeryVerbose: MCP: Canceling Mcp request for client=34a02cf8f4414e29b15921876da36f9a url=https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/cloudstorage/system?start=0&count=1000
[2015.11.18-09.08.27:574][ 0]LogOnline:Warning: MCP: Invalid response. code=0 errorcode=ConnectionFailure errormessage=Connection to the server failed.
[2015.11.18-09.08.27:574][ 0]LogOnline:Warning: MCP: EnumerateFiles request failed. Connection to the server failed.
[2015.11.18-09.08.27:574][ 0]FCommunityPortalOSSImpl::OnEnumerateFilesComplete - FALSE - 0 files
[2015.11.18-09.08.27:574][ 0]
Hi Rush!
Could you please attach the entire degbug log to your reply?
Hi Rush!
If you’ve made the exceptions to your firewall/opened your ports, could you please try removing “ -http=wininet” from the target path for the launcher shortcut to see if this changes the error?
Hi rush1234matt,
We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.