"File Decryption Key is Not Valid err: 7126"

General Feedback & Requests
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1

I’ve been working on an alignment and exports for about a week without issue. This morning after turning my machine on and attempting to load the project I am met with the error mentioned in the thread title.

I have not switched between machines or accounts, I am using 1.4.1 and launching via the Epic Games launcher. I have had no issues with saving, loading or licensing in the lead up to this issue.

I am not really looking for a fix, as I can’t drop tools and wait, so will be restarting the project utilizing Metashape for now. I just wanted to report this issue, as it’s currently a showstopper and we can’t risk our delivery timelines being affected like this again.

2

Hello, I’m sorry to hear about your issue. I understand that you have deadlines, but we would appreciate it if you could help us troubleshoot this issue further.

Please try to uninstall RealityCapture from your computer and delete the entire installation folder. It is possible that some files that should not be in the installation folder from the past are causing the issue.

The other option is that there is an issue with saving of the project components to drive. Would you be willing to share the project and source images with us so that we can investigate it further?