I have opened a case on Fab support asking to clarify certain aspects of the Terms of Agreement when creating a Publisher account. I received an email asking for more details to which I swiftly replied to. I heard nothing back so I opened another case asking to clarify what the hell is going on which then prompted another reply within the same thread of emails for the same previous case from the support team asking once again for more details. They seem to be completely unaware that I am replying to them, something is very wrong.
What type of bug are you experiencing?
Other
Steps to Reproduce
Open a case and reply to the support email.
Expected Result
Support won‘t receive the email you replied with.
Observed Result
Issues aren‘t resolved by support.
Platform
Any web browser. I am using Gmail so maybe a different email provider/platform doesn’t experience this issue.
Hi, I have another issue to report. Because I never got any support from Fab regarding my Publisher account query I have not completed the account setup. When I return to the Publisher account setup it’s back at step 1 even though I’ve just gotten an email asking me to finish the setup as I have 60 days till it would be closed/reset. But the progression being reset indicates that my Publisher account has been terminated/reset.
The thing is, I’m fine with it being terminated because so far the service has been awful and I need more time to research the details of the legalities associated with creating a Publisher account. However, all I want is some clarity.
Is my account progress gone or is that data still registered somewhere and there’s a glitch with me being able to access it? Because I would love to have that be terminated (NOT MY EPIC GAMES ACCOUNT, JUST THE FAB PUBLISHER ACCOUNT CREATION).
Please, if you could also forward this to someone who can provide me an answer then I would greatly appreciate it.