Feature Level Five Graphics Card Error

I tried posting this before, but I think it got caught in the spam filter, so here it goes again. I’ve installed the launcher on a VMWare workstation 15 running a windows 10 guest. When I try to launch UnrealEngine or Twinmotion, I get an error saying that I need a level 5 graphics card, but I’ve got a GeForce GTX 1050 Ti Mobile, and my directx version is 12. I’d love some help! Thanks in advance.

System Information

Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
Language: English (Regional Setting: English)

System Manufacturer: VMware, Inc.

System Model: VMware7,1

BIOS: VMW71.00V.12343141.B64.1902160724

Processor: Intel(R) Core™ i7-8750H CPU @ 2.20GHz (4 CPUs), ~2.2GHz

Memory: 8000MB RAM
Available OS Memory: 7998MB RAM
Page File: 2760MB used, 7158MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.16299.0015 64bit Unicode

DxDiag Notes

Display Tab 1: No problems found.

Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

Display Devices

Card name: VMware SVGA 3D

Manufacturer: VMware, Inc.

Chip type: VMware Virtual SVGA 3D Graphics Adapter

DAC type: n/a

Device Type: Full Device

Device Key: Enum\PCI\VEN_15AD&DEV_0405&SUBSYS_040515AD&REV_00

Device Status: 0180200A

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 3076 MB

Dedicated Memory: 4 MB

Shared Memory: 3072 MB

Current Mode: 1918 x 914 (32 bit) (60Hz)

HDR Support: Not Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.000500,0.000500), Green(0.000500,0.000500), Blue(0.000500,0.000500), White

Display Luminance: Min Luminance = 0.000000, Max Luminance = 0.000000, MaxFullFrameLuminance = 0.000000

Monitor Name: Generic Non-PnP Monitor

Monitor Model: unknown

Monitor Id:

Native Mode: unknown

Output Type: HD15

Monitor Advanced Color Capabilities: None


Driver Name: vm3dum64_loader.dll,vm3dum64_loader.dll,vm3dum64_loader.dll

Driver File Version: 8.16.0001.0024 (English)

Driver Version:

DDI Version: 10.1

Feature Levels: 10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 1.1

Graphics Preemption: DMA

Compute Preemption: DMA

Miracast: Not Supported

Hybrid Graphics GPU: Not Applicable

Power P-states: Not Applicable

Driver Attributes: Final Retail

Driver Date/Size: 2/4/2019 5:00:00 PM, 111424 bytes

WHQL Logo’d: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B71B4D-4745-11CF-0576-0424BFC2C535}

Vendor ID: 0x15AD

Device ID: 0x0405

SubSys ID: 0x040515AD

Revision ID: 0x0000

Driver Strong Name: oem87.inf:fc9f1aa2fe8e5883:VM3D_AMD64:\ven_15ad&dev_0405&subsys_040515ad&rev_00

Rank Of Driver: 00F60000

Video Accel:
DXVA2 Modes: Unknown

Your VM does not support Shader model 5.0 (aka DX11), make sure you configure it correcly

Thank you for your response! Sorry, I’m a bit confused by all this…don’t I have directx 12? And what do I need to configure correctly–and how?