Just to be clear, to reach support, submit a request at https://support.fab.com/s/?ProductOrigin=FabSupport
To report a bug, go to Topics tagged fab
@pl_poulin If you’re uploading product files, make sure to include any textures or materials in the ZIP (that includes FBX) that you upload.
If you’re uploading files to your media gallery, which is just intended to show what the product looks like and isn’t intended for drag and drop, and you want a model to be textured, be sure to include the material/texture in the zip upload.
Does that answer your question?