Fbx file crashes when imporing from 3ds max

Development Asset Creation
1

hi,

I’m creating a archviz scene and trying to import bunch of models but this particular model keeps failing. I tried quad and triangulated version of this model but no success, had the Smoothing Groups checked when exporting. I need to import another similar curved window frame but this curved one also failed. It’s a bit too big to upload.

This is the crash report:
MachineId:A054B87043CEBEC18FFACE9DCF34DB3E
EpicAccountId:b8c24a3fff4846bea1f33f0fa890d181

Unknown exception - code 00000001 (first/second not available)

Assertion failed: ChartB.Join Side ^ 1 ] == i [File:D:\BuildFarm\buildmachine_++depot+UE4-Releases+4.5\Engine\Source\Developer\MeshUtilities\Private\LayoutUV.cpp] [Line: 374]

KERNELBASE + 37901 bytes
UE4Editor_Core + 3174852 bytes
UE4Editor_Core + 1677512 bytes
UE4Editor_Core + 1566866 bytes
UE4Editor_MeshUtilities + 214770 bytes
UE4Editor_MeshUtilities + 143459 bytes
UE4Editor_Engine + 8364051 bytes
UE4Editor_Engine + 8365276 bytes
UE4Editor_Engine + 8345177 bytes
UE4Editor_UnrealEd + 9321344 bytes
UE4Editor_UnrealEd + 8895211 bytes
UE4Editor_UnrealEd + 9024407 bytes
UE4Editor_AssetTools + 936464 bytes
UE4Editor_AssetTools + 931311 bytes
UE4Editor_ContentBrowser + 1512721 bytes
UE4Editor_ContentBrowser + 1233391 bytes
UE4Editor_Slate + 2103098 bytes
UE4Editor_Slate + 2285477 bytes
UE4Editor_Slate + 822092 bytes
UE4Editor_Slate + 756518 bytes
UE4Editor_Core + 2506393 bytes
UE4Editor_Core + 2450091 bytes
UE4Editor_Core + 2510873 bytes
UE4Editor_Core + 2438466 bytes
user32 + 105425 bytes
user32 + 104666 bytes
UE4Editor_Core + 3157718 bytes
UE4Editor!FEngineLoop::Tick() + 3106 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.5\engine\source\runtime\launch\private\launchengineloop.cpp:2111]
UE4Editor!GuardedMain() + 479 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.5\engine\source\runtime\launch\private\launch.cpp:133]
UE4Editor!GuardedMainWrapper() + 26 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.5\engine\source\runtime\launch\private\windows\launchwindows.cpp:125]
UE4Editor!WinMain() + 249 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.5\engine\source\runtime\launch\private\windows\launchwindows.cpp:201]
UE4Editor!__tmainCRTStartup() + 329 bytes [f:\dd\vctools\crt\crtw32\dllstuff\crtexe.c:618]

I’m stuck at this point. Please help.

2

Do you use FBX 2013 ?


File Version: 7.3.0
File Creator: FBX SDK/FBX Plugins version 2014.0.1
File Custom writer: No
File Creation Time: 2014/11/14  17:57:44
File Axis Direction: Y-up (RH)
File Units: Millimeters
System Axis Direction: Y-up
System Units: Centimeters

When, i imported your model , scale xyz = -0.1 with reversed normal ?

Don’t forget clear history & freeze transformation before exportation and choose FBX 2013 , try it
Good luck

3

Hi Sailor,

I tried importing your mesh but didn’t get a crash. :confused:

Can you do me a favor since you’re getting a crash though and post this to the AnswerHub?

When you post can you include the information that is needed from this post? How to report a bug

There is another crash log that will be helpful for us as well located in C: \ Users \ [Your Computer Name] \ AppData \ Local \ Microsoft \ Windows \ WER \ ReportQueue Zip the folder in this with the other requested logs.

@: UE4 support FBX 2014 as of 4.2