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Fatal Error?

Hey guys,

We recently launched a game called Dicetiny on Steam EA (http://store.steampowered.com/app/318090), and right now many of our users get an error message "Fatal “Error” which crashes the game. The error message shows just “Fatal Error” without any follow-up texts.

Initially we thought this was happening only to laptop users but we noticed there are also a few desktop users experiencing this issue. We’re suspecting this maybe happening to users with low spec graphics card but also suspecting there’s a bug on UE4’s side. Here you can find more details about it. http://steamcommunity.com/app/318090/discussions/5/490123938431649051/

Anyone else has experienced this issue? and do you have any clue what’s causing this? Your feedback will be highly appreciated!