Summary
Hi, I’m having an issue with a Fab asset entitlement.
Asset: Fantasy Dungeon Environment Kitbash Set
Listing ID: a7958be6-3930-4e39-b458-d7348047f083
I redeemed a code for this asset successfully. On the Fab website, the product page shows “In Library,” and the listing shows Unreal Engine as one of the included formats.
However, the asset does not appear in my Epic Games Launcher → Unreal Engine → Fab Library, even after refreshing the Fab Library and searching for the exact asset/title. Other Unreal Engine assets in my library appear normally and show “Add To Project.”
Could you please check whether the Unreal Engine entitlement/package for this listing was correctly added to my account? The listing also appears to have UEFN/reference-asset information, so I’m wondering if there is an issue with the Unreal Engine version being exposed to the Launcher.
I can provide screenshots showing the product marked “In Library” on Fab and its absence from my Launcher Fab Library if needed.
Thanks.
What type of bug are you experiencing?
Purchasing
URL where the bug was encountered
Steps to Reproduce
I redeemed code and the item page shows it is in library, but the item won’t show up under search or browser or launcher.
Expected Result
The item should show up in my asset list in library
Observed Result
The item won’t show up after refresh, search or logging back into library
Platform
Win 11, Chrome and Edge browser as well as Launcher app.
Operating System
Win 11 Pro