Summary
Hello,
I am a Fab publisher and my Trader Address Verification has been stuck for 34 days.
I submitted the required documents more than a month ago, but I still have not received a verification result or clear next steps.
Fab states that the process should normally take 3-7 days, but it has now been 34 days. I also contacted support, but the issue has not been resolved and I have not received meaningful progress.
Because my Trader verification is stuck, my product is not available in the EU. This directly affects my listing, users who want to access the product, and my publisher account.
Could someone from the Fab/Epic team please check why the Trader Address Verification process is stuck and escalate this to the correct verification team?
I am not asking for private account details to be handled publicly. I only need the verification process to be reviewed and unstuck.
Thank you.
What type of bug are you experiencing?
Documentation
Steps to Reproduce
- Log in to a Fab publisher account.
- Go to Publisher Settings.
- Open the Trader Info / Trader Details section.
- Submit the required Trader Address Verification documents.
- Wait for the stated verification period.
- After 34 days, no verification result, rejection reason, resubmission option, or clear next step is provided.
Expected Result
Trader Address Verification should be completed within the stated review period, or the publisher should receive a clear result, rejection reason, resubmission option, or next steps.
Observed Result
The Trader Address Verification process remains stuck after 34 days. No verification result or clear next step has been provided, and the publisher account remains blocked from EU availability.
Platform
Opera browser and Fab Publisher Portal.
Operating System
Windows 11
