Fab Tax Setup error

Summary

I have been attempting to complete the Tax Setup in Fab Sale for a while now, however, I keep receiving the same error repeatedly and I currently do not have any alternative option available.

What type of bug are you experiencing?

Documentation

URL where the bug was encountered

https://publish.unrealengine.com/publishing-portal/onboarding/taxInfo

Steps to Reproduce

Open Fab Sale application

Go to the Tax Setup section

Enter required details

Click on Save / Submit

The same error message appears every time

Expected Result

Error Show

Observed Result

Please review the certification statements above and ensure you have ticked all the checkboxes

Please review / correct the following errors:

Please make sure you have typed your legal name as the beneficial owner of the income and have provided the capacity that you are signing the certification

The email address you entered must match the email address linked to the account that you used during the on-boarding process.

The “Submit” button will remain greyed out until the above error(s) have been corrected

Platform

Operating System

Windows 11

Upload an image


Contact the staff on: support.fab.com/s/?ProductOrigin=FabSupport

they should be able to help you filling the form.

I also had the same issue, and it was solved by following the support staff’s solution:

  • If you are setting up your account as an individual, you will need to use the primary email address on your Epic account.

  • If you are setting up your account as a business, you will need to use the company email address you entered at the start of the tax interview

Here’s my case and I hope this helps anyone facing this same problem of error messages despite everything being filled out correctly.

I was about to give up — I was really frustrated with the lack of support from FAB. Other users had the same issue and I couldn’t find any solution. By chance (or not), I eventually discovered another way, kind of a ‘hidden’ path (not really secret, but for those redirected through FAB it can be confusing to have two different places for the tax interview). I stumbled upon another link in my Unreal Publisher profile instead of through FAB, and ended up finding a different tax form.

I managed to do it through the v3 link [https://publish.unrealengine.com/v3/settings/taxInfo], not the other one [https://publish.unrealengine.com/publishing-portal/publish-settings/tax-info\\\].

Best regards!