I had 2 products with 5-star reviews written by real customers back on the UE Marketplace, but because they were less than 5 reviews they were removed on Fab and the products now show “No ratings yet”. I worked so hard to get real and natural feedback from my customers.
In the meantime, sellers who were abusing the system on the UE Marketplace by either forcing people to add Discord verification 5-star reviews or by adding fake reviews through the same group of people, these people were literally rewarded. Their products always appeared on top when filtering, and one of them had a product with basic features (but advertised as very advanced one of a kind through fake reviews) featured on the homepage of Fab during the first week.
Now, during the Black Friday sale, new sellers (who just started getting reviews and exposure on the UE Marketplace) were completely excluded because showcase sections on the front page of Fab automatically excluded products with less than 5 reviews, including the “Top Deals” section which should’ve been about the sale’s percentage not ratings.
Only established sellers who wouldn’t even notice the exposure and sellers with fake reviews had their products showcased during this sale.
One established seller had 4 of their products showcased on the front page since the sale started, 3 products were showcased at the same time, for days.
An AI seller who used to spam the UE Marketplace with 2D, Audio, Textures and Materials created using AI (but now creates blueprints) was rewarded by also having at least one of their products showcased at all times - 2 products were showcased at the same time, also for days.
No tooltip or any extra clarification at the product page can fix this. This is not about UI/UX and best practices anymore. I’m simply finding it difficult to trust that Fab’s team is focusing or prioritizing the right things, or that there is a Fab’s team to begin with. I also must say, I think the questions section was removed because of a single seller who kept accusing people of using the questions section for harassments yet in every single post they write I find them being the ones harassing others. I failed to find any other people complaining about the questions section being used for harassment, be it sellers or buyers, except for this single, loud, and extremely rude seller - not enough to remove a literal community resource in my opinion.