Fab plugin within unreal getting stuck instead of logging in.

General Issues & Bug Reporting (Fab)
1

Summary

When trying to access Fab plugin, the Fab browser won’t let me login.
When I click login, it takes me to a separate web browser tab where fab account is logged in and asks me to confirm to give access to the app.
When I press confirm the web browser window closes and it takes me back to fab browser but then it says error occurred and fails. Asks me to reload the plugin and when I do reload it straight away goes to CloudFlare widget for verifying I this is a human and from here on it just gets stuck in a loop and keeps failing to verify.

What type of bug are you experiencing?

Plugins

Steps to Reproduce

  1. Open UE5.5.1 project.
  2. Go to FAB Plugin Tab.
  3. Once the FAB Browser opens up, click on the login button placed at the top right.
  4. Confirm on the web browser window, which opens up, to give access to the app.
  5. App shows error and asks to reload fab plugin, click reload.
  6. Keep verifying as human on cloudflare. Its a loop.

Expected Result

After confirming in Web Browser window Fab browser should get logged in.

Observed Result

Fab browser shows “An Error Occurred” message and show either to visit fab website or to reload the plugin.
Reloading the plugin takes us to the CloudFlare verify as human widget, where everything gets stuck.

Platform

UE5.5.1, Fab version 17.2.1-38570976+++Portal+Release-Live, Chrome/Edge

Operating System

Windows 11

Upload an image

CloudFlare
CloudFlare793×742 22.9 KB

WebBrowser_01.jpg
WebBrowser_01.jpg1534×1012 112 KB

Login.jpg
Login.jpg1857×993 297 KB

ErrorFab.jpg
ErrorFab.jpg1489×871 207 KB

Additional Notes

When Fab Plugin is enabled then I also see this warning msg in output log:

LogEOSSDK: Warning: LogEOS: Error response received from backend. ServiceName=[Friend], OperationName=[GetBlockList], Url=, HttpStatus=[403], ErrorCode=[errors.com.epicgames.common.insufficient_scopes], NumericErrorCode=[1056], ErrorMessage=[Insufficient access scopes. Expected: [friends_list]], CorrId=[EOS-EpHCPPe17k6dWoE0bOSBdA-mhqHbRBGMU2RtEBcNgCSiw]

2

Can someone please look into this? Our work is entirely blocked and there is no other way for us to get any assets from Fab Store without this plugin working properly.

1 Like
3

EMP-15206 has been created and its status is ‘New’. This is now in a queue to be reproduced and confirmed.

4

Same error for me. Driving me nuts.

5

Yup, I’ve been having the exact issue for months. This is the first time I’m actually seeing someone have the same issue. So frustrating. No matter how many times I sign out and back into the launcher. My library is never updated. nor can I get into the plugin passed this widget. Was having some luck with the Quixel Bridge last week, but seems that has changed

1 Like
6

Same here, I have seen this issue popping up since autumn 2024 but it seems niche. Did anyone actually get a resolution for this?

7

Same error here since day 1… months without a functioning asset store. How much money do EPIC want to lose ?

8

This is unacceptable man!
I can’t download my metahumans into my project, keeps looping the verify you are human cloudflare thing!

oh… wait, You can’t download your metahumans from fab… right?

Still

9

@anuj-aggarwal Can you update to the latest plugin version and see if the issue is still occurring for you?

For everyone else experiencing issues with logging in to the Fab plugin, we’re looking into it. In the meantime, it would be helpful if you could let us know:

  • Are you using vpn or proxy?
  • Does the issue occur if you’re on a different machine?
  • Does this issue occur if you’re on a different network?