Summary
I have successfully completed and validated my tax information as a Fab publisher.
When I go to Payment Setup and select Bank Account, the page asks whether the bank is located in the United States. My bank account is located in Turkey, so I select “The bank is located outside the United States.”
Immediately after selecting this option, I am redirected to a blank white page and cannot continue the payout setup.
I have reproduced the same issue on:
Android mobile browser
Desktop Chrome on Windows
Desktop site mode on mobile
My tax information shows as validated, but I am unable to complete the payment setup because of this blank page.
I also have not received a Hyperwallet activation email.
Please help me complete the payout setup for a Turkish bank account.
What type of bug are you experiencing?
Publishing
URL where the bug was encountered
Steps to Reproduce
- Sign in to the Fab Publisher Portal.
- Complete and validate the tax information.
- Open Payment Setup.
- Select Bank Account as the payout method.
- Select that the bank is located outside the United States.
- The page redirects to a blank white screen and the payout setup cannot be completed.
- The same issue occurs on both Windows desktop Chrome and Android mobile browser.
Expected Result
After selecting that my bank is located outside the United States, the international bank account setup form should load so I can enter my Turkish bank account details and complete the payout setup.
Observed Result
After selecting that my bank is located outside the United States, the payout setup redirects to a blank white page. I cannot enter my Turkish bank account details or complete the payment setup. The same issue occurs on both Windows Chrome and Android.
Platform
Google Chrome on Windows desktop and Chrome on Android mobile.
Operating System
Windows 10 and Android.