I’ve setup my creator account and published 2 items that are now “live”. I’ve also setup a publisher profile, tax info etc. Also had to setup some other “thing” with payer provider (I think), verify documents etc.
The payout page is still missing and the sales are happening and we don’t have any proof for that. Just got an email from customer that he purchased my asset and want some support but I even dont know how to verify it.
You mean I have to contact the customer and ask the order ID from them? if that’s the case we can only see orders from the customer who ask for support.
Quickest way (As long as you’re already a registered seller on fab) Click on your profile on the top right corner > account settings > marketplace seller > get started > reports
Insane that this is what we have to do and there’s no way to check when we’re getting the money we’ve earned…compared to sketchfab where you’d get your money immediately
@epik_kate Will there be any further tools like analytics? Currently it feels extremely bare bone and you can only see the sales with very limited inforamtion.
I can’t find the payout option on the Fab Marketplace. I had sales exceeding the $100 threshold in November, but I haven’t received a payout yet. I checked my Hyperwallet, but I can’t see any payment. Does this mean that if I exceed the threshold in November, I will receive the payout at the end of December?
űand how can i contact the custommmer ? and i need it all the time ?
I made sales in both month and what will happen with that money, it is just gone ?
I saw the road map, and this ■■■■ FAB is a ■■■■■■■ alpha version
Mee too, also sales orders doesn’t reflect instantly it’s comes once in a day.
In Oct I got $100+ sales, November $500+, December 400+ till, still not seeing any payout report, I am afraid now
The https://support.fab.com/s/article/FAB-TECHNICAL-REQUIREMENTS website says:
“Payouts are issued within 30 days after the end of the calendar month. For example, revenue from sales that occurred during the month of March (March 1st through March 31st) will be paid out on or before April 30th”.
The Order ID of purchases are giving only to the customers. They need to provide it for you when they ask for help.
In my case: I rarely ask for the Order ID. Most support cases are easy and I’ve already “learned how to relate the sales report and the customer request”. Support requests are usually made on the same day of the purchase or a few days later and since I have several different products, it’s even easy to find the specific day of the customer’s purchase. I only ask for the Order ID when the help I need to provide is of the advanced type. Other than that, it’s a cinch. lol
You will received your payment at the end of this month since December is an exception where there no threshold anyway. (earning from your november this 31 Dec and earning from december on 30 January)
