Hi Epic FAB Team,
I am a company merchant completing FAB onboarding. All prior steps are fully approved: agreement, publisher profile, creator code, merchant identity, tax setup have all passed review.I am a company merchant completing FAB onboarding. All prior steps are fully approved: agreement, publisher profile, creator code, merchant identity, tax setup have all passed review.I am a company merchant completing FAB onboarding. All prior steps are fully approved: agreement, publisher profile, creator code, merchant identity, tax setup have all passed review.I am a company merchant completing FAB onboarding. All prior steps are fully approved: agreement, publisher profile, creator code, merchant identity, tax setup have all passed review.
At the final payment setup step, the FAB onboarding system automatically created a second separate Hyperwallet account for my company. This auto-generated Hyperwallet account is locked and pending activation.At the final payment setup step, the FAB onboarding system automatically created a second separate Hyperwallet account for my company. This auto-generated Hyperwallet account is locked and pending activation.At the final payment setup step, the FAB onboarding system automatically created a second separate Hyperwallet account for my company. This auto-generated Hyperwallet account is locked and pending activation.At the final payment setup step, the FAB onboarding system automatically created a second separate Hyperwallet account for my company. This auto-generated Hyperwallet account is locked and pending activation.
The core workflow problem:The core workflow problem:The core workflow problem:The core workflow problem:
- This FAB-generated Hyperwallet account cannot be located by Hyperwallet support when searching by its account ID alone, because the account has not been activated.
- I already have a fully activated Hyperwallet account under the same Epic organization for Epic Developer Portal, with all company documents and tax information verified and approved. My company entity is fully validated.
- FAB support cannot operate or activate the Hyperwallet account, while Hyperwallet frontline support cannot locate this pending account without the correct lookup method. There is no built-in pathway inside FAB to complete activation of this auto-created Hyperwallet account.
This system design creates a dead end for merchants. All compliance checks are finished, but merchants get stuck on the final payment step, with no self-service way to activate the auto-generated Hyperwallet account. It consumes massive time and effort for FAB merchants.This system design creates a dead end for merchants. All compliance checks are finished, but merchants get stuck on the final payment step, with no self-service way to activate the auto-generated Hyperwallet account. It consumes massive time and effort for FAB merchants.This system design creates a dead end for merchants. All compliance checks are finished, but merchants get stuck on the final payment step, with no self-service way to activate the auto-generated Hyperwallet account. It consumes massive time and effort for FAB merchants.This system design creates a dead end for merchants. All compliance checks are finished, but merchants get stuck on the final payment step, with no self-service way to activate the auto-generated Hyperwallet account. It consumes massive time and effort for FAB merchants.
I want to report this workflow defect and ask if there is a standard procedure to activate this automatically created pending Hyperwallet account for FAB merchants.I want to report this workflow defect and ask if there is a standard procedure to activate this automatically created pending Hyperwallet account for FAB merchants.I want to report this workflow defect and ask if there is a standard procedure to activate this automatically created pending Hyperwallet account for FAB merchants.I want to report this workflow defect and ask if there is a standard procedure to activate this automatically created pending Hyperwallet account for FAB merchants.
Epic Company ID: c-7f93fd80db463eb63bfb7f726c5108Epic Company ID: c-7f93fd80db463eb63bfb7f726c5108Epic Company ID: c-7f93fd80db463eb63bfb7f726c5108Epic Company ID: c-7f93fd80db463eb63bfb7f726c5108
Thank you.Thank you.Thank you.Thank you.