Fab Library not synced with Quixel Megascans library

General Issues & Bug Reporting (Fab)
1

Summary

I bought all of Quixels Megascans at the time when they were free but havent had a Quixels Megascans account yet. Then Quixel Megascans were removed off the free library I made a Megascans account but my library didnt seem to sync up and had shown I had 0 purchased even though I signed in with my Epic Games account.

What type of bug are you experiencing?

Documentation

Steps to Reproduce

  1. Buy Megascans when you didnt have a quixel account
  2. Make quixel account

Expected Result

You would have the Megascans you purchased on Fab in your Megascans library

Observed Result

You wouldnt have the Megascans you purchased on Fab in your Megascans library

Platform

Quixel Bridge

Operating System

Windows 11

2

Hi @BiggerLingMan . Could you please share a bit more information to help us guide you in the right direction?

  1. When you say that you bought all Quixel Megascans, do you mean that you claimed the free Megascans or spent money to buy all Megascans?
  2. If you claimed the Megascans for free, did you claim them on Fab.com, Quixel, or both Fab and Quixel?
  3. When you are looking for your purchased or claimed assets, are you looking on Fab.com or Quixel?
4

Hi thanks for the reply

  1. I claimed them when they were free
  2. On Fab.com
  3. It was on Quixel
5

Got it, thank you.

The reason you’re experiencing this is that things you acquire on Fab do not (and will not) sync to Quixel.com or Bridge.

You can download the assets from Fab.com or bring them into Unreal Engine projects (if you’re working in UE) via the Fab plugin.

I hope that helps, even if it wasn’t the answer you were hoping for.

6

HI!
Recently, I noticed that some Quixel assets I acquired through Bridge are not showing up in my Fab library. They were available when I downloaded them, but now they’ve simply disappeared and I need to pay.

I’d like to know if this is a temporary bug or if there’s been a change in the company’s policies that affected the availability of these assets. Will they return to the Fab library, or do I need to do something to recover them?

7

Hello, I’m having the same problem. It seems like the purchased products are not synced with Fab. I redeemed them only through Quixel Bridge and not Fab.

I’m attaching some screenshots to better explain myself:

immagine
immagine1903×1105 168 KB

immagine
immagine1920×1243 83.1 KB

8

Well, I don’t know if this works for you but look this example

I’m in the plugin of fab of Unreal Engine. Look at this asset Grass, I obtained when It was for free in Megascans. Now, it appears that it costs 3,99 US$

image
image919×673 89.3 KB

But if you go into the main page of the asset from the fab plugin in Unreal Engine 5…

image
image1816×759 110 KB

BOOM! It appears that I already bought it (I didn’t pay for it). So, in conclusion don’t worry about it, as long that you know that you already obtained before, doesn’t matter if the price appears or not, it is yours if you obtained while Megascans was free.

Let’s hope than Unreal fix this bug soon