FAB Library Inaccessible via the Launcher

General Issues & Bug Reporting (Fab)
1

Summary

Anyone else experiencing this? Epic Launcher is missing the entire library of non-downloaded assets. It will not update and the following Link from FAB does not work:

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This has been a problem since before FAB but it seems now the usual workaround (restart launcher, etc.) no longer resolve the problem and as a result it is impossible to download owned assets.

What type of bug are you experiencing?

Purchasing

Steps to Reproduce

Open Launcher
Open Library
Refresh
FAB assets not downloaded do not appear

Expected Result

Purchased assets should be downloadable

Observed Result

Purchased assets cannot be installed to UE Via the Launcher

Platform

UE5

Operating System

PC

2

Experiencing the same.

1 Like
3

Thanks for reporting this - we’ll take a look.

4

@Krabworks Could you please share an uncropped screenshot of your launcher window? If you’d rather not share on a public thread, you can DM it to me.

5

Hello Abby -

I will try to get a screenshot next time it happens. I don’t mind posting here but the issue is intermittent and currently not happening. Next time it occurs I will try to remember to screencap it and post. Thanks for investigating <3

I don’t think this is a FAB issue actually because the Launcher had this problem before FAB launched. Sometimes owned assets just don’t show up.

Restarting the launcher used to fix it, but doesn’t now - but I’ve found that logging in/out can sometimes cause it to refresh, and then it fixes itself.

6

Tentatively, I would recommend confirming that you’re logged into the same account on Fab and in the launcher. If you’re on different accounts, things won’t work as expected.

7

Thanks - I have only one EGS account though, so this should be unrelated.