I’m creating this topic because the situation has gone too far. Fab is delaying my payments for the second time. Right now the delay is already 3 months.
I contacted support and they keep giving the same generic response: “a legal verification is in progress.” However:
They provide no specific details
They don’t explain the reason for my particular payout
They don’t give any estimated timeframe for when the money will be released
This is not the first time — the exact same thing happened before: long silence, vague replies, and the payment finally came after a huge delay. Now it’s happening again.
This is really difficult for me (and probably for many others). The money is frozen, plans are ruined, and there’s zero transparency.
Is anyone else currently in the same situation?
How long has your delay been?
Has anyone actually received their money after these “legal checks” and how long did it take?
Any information would be appreciated.
Fab moderators/representatives — I kindly ask you to provide at least some concrete information regarding the timeline.
I’ve been trying to get a response from support for two weeks, most of the time was waiting for reports and a response from the finance department. As a result of the expectations regarding payments, they replied to me:
“Offline payments are still pending a legal review. Unfortunately, we do not have an ETA on when the review will be completed.”
At first, they tried to convince me that every payment problem is unique for each seller, but in the end they have problems with offline payments, and they don’t solve them in any way.
I know a dozen people who are also waiting for a payment, but even support can’t give the ETA.
Of course, there is a chance that the delay is caused by the fact that the fiscal year ended in the United States, or the end of the quarter, and they’re on vacation now.
But they sent the payment in May without any problems, and at least they warned about the April delay by responding at the forum. Now there’s another delay and total silence.
We can only wait, or anyone who comes across this can write to support so that they see the scale of the problem and solve it faster.
UPDATE:
We were able to contact Epic’s local finance department about this. They’re aware of the problem and said they will handle it as soon as possible. However, support is still giving the same type of response:
Thank you for your message. The Finance team is still aware of this concern. Unfortunately, I don’t have an estimated date or timeline, but I have checked the status of Offline payments and will continue to monitor the issue.
So we’ll just have to wait. I’m no longer counting on receiving this money. It looks like it was spent on UE 6 advertising and simply went to waste.
They’ve known about the problem for more than 3 weeks now. I don’t think they’d be taking this long to resolve it. And just a couple of weeks ago, they said they didn’t know exactly when it would be resolved. It’s starting to feel like a joke.
We’re waiting for support, support is waiting for a response from the finance team, and the finance team doesn’t know where or when we’ll be paid.
Most likely, the only sellers who will leave are those who are unable to transfer payments and accounts to countries that support PayPal (HyperWallet) online payment systems.
These include the Russian Federation, Afghanistan, Iran, Iraq, Myanmar, North Korea, Pakistan, Syria, Libya, Venezuela, Zimbabwe, Liberia, Crimea, Serbia, Montenegro, Cuba, and Turkey.
The number of sellers from these countries is probably not large enough for them to actively address this issue.
With the departure of these sellers, they won’t feel any major financial losses.
It’s more disappointing for the talented developers who spent years building their stores and providing high-quality assets across many categories, from programming to modeling and design.
There used to be no such major delays or silence. They’ve started in recent months. I think we deserve at least some kind of response from the community managers or information from the finance team.
Switching to PayPal is no problem at all. The problem is that you need to verify your phone number and the time you’ve been in that country.
The problem is that the author’s country is listed in their FAB profile.
If you change the country to a non-sanctioned country through customer support, payments will resume. However, you need to have a foreign bank account, phone number, and bank statements for the last month. Everything is listed there (residential address, first and last name), and the IP address of the country you’re changing to in your profile. When switching and sending a region change request to customer support, you must use the IP address of the country you’re changing to. This will deter many, as not everyone can open an account and phone number in another country.
The most surprising thing is that even if you have an account in another country where payments are sent, they may not arrive if the country is listed as being under sanctions.
Everyone is probably waiting for an official response from the financial service. This will be affected. No one will be able to. It will just take as long as it takes. But the most surprising thing is that this hasn’t been published anywhere. What constitutes an innovation and new sanctions?
Russia, Belarus, Cuba, Iran, North Korea, and Syria. These lists
Actually, the verification process isn’t that simple - you need a residence permit, meaning you must be a permanent resident of the country where HyperWallet is available, and they have their own verification procedures.
You can’t get by just with a phone number and entering your information. Any bank transfers are currently in question due to delays if they aren’t processed through the HyperWallet system, people with bank accounts in Thailand, Kazakhstan, and Georgia haven’t received their money.
You can’t just change your citizenship in your account without actual documents proving your long-term residency.
I decided to contact Tim Sweeney directly on X.
I wrote under one of his posts that there is such a problem:
Right away his assistant replied to me, as I understood:
And requested the email from my account.
Two days later, Fab support sent me this email:
Hello DMITRII,
I am reaching out to give you an update on the payment issues you have been experiencing.
The most recent prior attempts to send your payments were unsuccessful to the bank you provided (CHELYABINVESTBANK). We do see that you updated your payout info on 6/18, and that information will be used for the next payout attempt.
Due to the manual nature of payments to users not supported by our payout provider (Hyperwallet), all payment info must be reviewed by our Legal team prior to payments being sent each month. This is to ensure that we are in compliance with all laws and regulations associated with sending payments to users paid manually. Unfortunately, this can occasionally lead to delays in payments being processed, as has occurred with the most recent payout. Your payout information is awaiting review by our legal team, and once that is complete, we will attempt another payment if we are able to do so based on that review.
We are going to try and expedite this process for your account specifically due to the other prior issues you have experienced with receiving payments. We expect that all reviewed and approved payouts will be processed within 2 weeks from today, but we are hoping to get your payment out sooner. I will let you know when I receive an update.
We apologize for any inconvenience. Please let me know if you have any questions.
Thanks,
Tyler M.
Marketplace Support Manager
In essence, the issue was resolved — the money will arrive within two weeks to the new checking account.
I want to address the current payment situation for Russian creators, and I’m checking to see if the same is true for creators in Turkey. I will follow up with an update for Turkey as soon as possible.
Due to the manual nature of payments to users not supported by our payout provider (Hyperwallet), all payment info must be reviewed by our Legal team prior to payments being sent each month. This is to ensure that we are in compliance with all laws and regulations associated with sending payments to users paid manually. Unfortunately, this can occasionally lead to delays in payments being processed, as has occurred with the most recent payout. This delay impacts all users who receive manual payouts, not just those who updated their payout information. We expect that all reviewed and approved payouts will be processed within 2 weeks from today, and it can take a few days to be processed by your bank.
I’ve confirmed that payments to sellers for Turkey have been briefly delayed. We plan to have them processed very soon and sent to your banks. As soon as I have confirmation that they have been processed on our end, I will update this thread.
Again, I’m sorry for the inconvenience. We are working on solutions to avoid this in the future.
Payments to sellers in Turkey have been processed, and sellers will start seeing them in their accounts in the coming hours, depending on their payout method.
The good news is that payments have probably not reached all banks, but most of the sellers with delay problems have already received everything over a period of 2-3 months.
