Fab cannot link to the Epic trader account.

Summary

I have completed the verification as an Epic Games trader. However, when I accessed the publishing section on Fab, I was still prompted to register. After entering my email address, I was notified that this email has already been associated with a verified trader. The account I use to log in to both Epic and Fab is the same one.

What type of bug are you experiencing?

Other

URL where the bug was encountered

https://publish.unrealengine.com/publishing-portal/onboarding/trader

Steps to Reproduce

I have completed the verification as an Epic Games trader. However, when I accessed the publishing section on Fab, I was still prompted to register. After entering my email address, I was notified that this email has already been associated with a verified trader. The account I use to log in to both Epic and Fab is the same one.

Expected Result

When I log into Fab, it should be the same as when I log into Epic Games, with both accounts being in the status of having completed the trader registration, right?

Observed Result

After entering the email address, it displays the message: “This email address is already associated with a verified trader.”

Platform

safari

Operating System

mac os

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Hello, Thank you for reaching out! I’m happy to help clear up the confusion. The Epic Games Store’s trader verification is independent of the verification process on our other sites, such as FAB or the UE Marketplace. Unfortunately, this does require the use of an additional email address for the verification process. We understand that this isn’t preferred. However, we do not have an alternate solution at this time. We do strive to improve the experiences here with Epic and will be taking your feedback into consideration. Let me know if you have any questions!

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