Hi everyone. Totally understand it’s frustrating if you’re running into issues with verification.
I can share a bit more context here -
When you first sign up for Fab, there is a standard identity and address verification process that relies on certain types of documents (passport, ID card, driver’s license, resident permit).
In the event that we cannot successfully verify your address using the document that you provided, we invite you to go through a secondary address verification, which relies on a different set of documents (utility bill, bank/credit card, official tax document). This process takes a bit more work for our third-party vendor Trolley, and as a result, it takes longer than the standard process.
You can read more about address verification here.
If you have submitted your documents and have not yet heard back, please wait for us to email you with a response and any next steps. This can take 5-10 business days.
If you have submitted your documents and received an email telling you that address verification failed because your documents were invalid, please check that any document you submit next satisfies each of the three necessary criteria listed below:
- Issued within the past 12 months
- One of the approved document types:
- Utility bill (e.g., gas, electric, internet, water)
- Bank or credit card statement
- Official tax document issued by the government (this cannot be self-issued, e.g., 1099 or W9)
- Displays the same name and address that you provided when you signed up for Fab. Your document has to state your name in the same script that you used when you signed up for Fab, i.e., if the name you provided to Fab at signup was written in Latin characters, the document you use for verification should show your name in Latin characters. If your document uses a different script than the name you provided when signing up for Fab, please contact support to reset your trader information so that you can restart the process.
If you have any questions about the status of your address verification, including why a document may have been rejected, please contact support.