Fab account and Bridge dont show same products in my library

Summary

I’m running into an issue where my owned assets appear in Quixel Bridge, but not in the FAB library tab.

Here’s what’s happening:

In Quixel Bridge, all my purchased and free assets correctly appear in my library.

In FAB, when I go to Browse → Library, many of these assets don’t show up.

However, if I navigate to the Quixel page within FAB, I can see those same assets listed there as owned.

It seems like there’s a mismatch between the ownership data and what’s being displayed in the FAB library.

What type of bug are you experiencing?

UI/Tools

Steps to Reproduce

Steps to reproduce:

Open FAB.

Go to the “Library” tab — missing assets.

Visit the “Quixel” tab/page — assets show as owned.

Open Quixel Bridge — same assets appear normally in the library.

Expected Result

I would expect to see my owned products in my library.

Observed Result

when i go to my library on Fab it does not listen any of the Quixel products I have purchased

Platform

this is on google chrome.

Operating System

windows 11

Upload an image


Additional Notes

from the images you can see the discrepancy when looking at the browser.

Hi @RevCuh,

The Megascans library on Fab.com is separate from the Legacy Megascans library on Quixel.com. So there will be a difference.

Additionally, I am unsure whether you claimed the library on both platforms or just one.

Please feel free to reach out to us through this support form, and we’ll be happy to review your accounts and guide you accordingly.

Cheers!

Thanks so much!

I claimed on both platforms!

thanks for sharing the form!