Extracting technical information from my model is taking too long

[chakuryeok]

I have tried to upload my product several times, but the extraction of technical information never ends. I need help

[PadreZippo (James)]

Hi there,

We just shipped an update to our 3D processing that should mitigate this issue. Can you try again?

What file format was this?

[alex2011]

Hi. Has the problem been resolved or is it still being resolved? I have a similar problem. Only Maya and 3ds max files are extracted technical information.

[chakuryeok]

Hello, mine was resolved the same day.