Hi D4nH15,
this is normally doe to your PC not being able to freely communicate with our servers,
- Make sure that the default browser is set in the Windows settings.
- The system date should be accurate.
- VPN browser plugins may be causing connectivity issues.
- Make sure that the communication with capturingreality.com and www.capturingreality.com is enabled on ports 80 (HTTP) and 443 (HTTPS) in your firewall.
- Add *.capturingreality.com into the Trusted Sites zone in the Internet Options control panel.
- If you still have Internet Explorer installed, please navigate to Internet Explorer settings, and under its SECURITY tab you can find the TRUSTED SITES menu. Add https://www.capturingreality.com and https://capturingreality.com, and hit OK to apply.
- Open Windows Start and search for “Turn Windows features on or off” and make sure that Internet Explorer 11 feature is enabled.
- Reset all zones to default level as it is on this image (there you can see the option for adding trusted sites):
- Also please follow these instructions to make sure you can communicate with Epic’s servers.