export error.

Development Getting Started & Setup
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1

Hi there.
I am getting an error when trying to export my creation. I am using a ppi account and when i hit export it creates a digital signature for each input but then i get a script error keep popping up. the error is as below
Line: 293
cahr: 17
error: Access is denied
code: 0
URL: about:blank.

My internet connection is fine and im signed into my epic games account. I have tried reinstalling the software and even saving another copy of my project but i keep getting this error?

Any help would greatly be appreciated

2

Hi D4nH15,
this is normally doe to your PC not being able to freely communicate with our servers,

  • Make sure that the default browser is set in the Windows settings.
  • The system date should be accurate.
  • VPN browser plugins may be causing connectivity issues.
  • Make sure that the communication with capturingreality.com and www.capturingreality.com is enabled on ports 80 (HTTP) and 443 (HTTPS) in your firewall.
  • Add *.capturingreality.com into the Trusted Sites zone in the Internet Options control panel.
  • If you still have Internet Explorer installed, please navigate to Internet Explorer settings, and under its SECURITY tab you can find the TRUSTED SITES menu. Add https://www.capturingreality.com and https://capturingreality.com, and hit OK to apply.
  • Open Windows Start and search for “Turn Windows features on or off” and make sure that Internet Explorer 11 feature is enabled.
  • Reset all zones to default level as it is on this image (there you can see the option for adding trusted sites):

516×674 130 KB

  • Also please follow these instructions to make sure you can communicate with Epic’s servers.