Exception Violation 0x00000000000

Development Programming & Scripting
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1

Hi all, after upgrading a graphics card from Nvidia to AMD, my favorite unreal engine game won’t run. I should preface this by saying I’m not the developer, and I know this is a dev forum, but I’m running out of things to try before I end up returning the graphics card. I think I have installed the graphics card properly. I’ve cleaned out drivers with DDU, as well as tried multiple different versions of drivers. I’ve successfully played other games with no problem. The tech support team for this game, dark and darker, hasn’t been very helpful. I think the issue is somewhere GPU related, but I was wondering if I could get more insight on what could be the issue. When I open the game, I get a black screen, then this error:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

DungeonCrawler
DungeonCrawler
DungeonCrawler
DungeonCrawler
DungeonCrawler
DungeonCrawler
DungeonCrawler
DungeonCrawler
DungeonCrawler
DungeonCrawler
kernel32
ntdll

a very weird thing: I made another user on my computer and now the game works

I feel like I still need to troubleshoot more, I don’t want to switch users everytime to play this game. I’ve tried comparing processes running between my normal user and the other user, to no avail. I was hoping maybe someone could make the connection between the game working on one user but not on the other.

2

I am also having the same issue but switching users doesn’t work for me. I am working with Skytech gaming to try and figure out the issue.
mine is happening with epic launcher
LoginId:9f7ad5cf42fe879864889889a4e8aeec
EpicAccountId:70de818a37b74d13b58ed7094bc60086

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000004a00000044

ucrtbase
ucrtbase
ucrtbase
ucrtbase
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
kernel32
ntdll

3

Hello!

Yes, this has been a serious issue that MANY people have been dealing with.

I suggest reinstalling/verifying Unreal and try again.

This most recent NVIDIA update has wreaked havoc, and it is, to my knowledge, 100% on the GPU Driver’s end.

The original version of this update was soooo bad, they had to release another version a week later! (I’m talking about the STUDIO version, which usually is not updated very much.)

You have the “less bad” version.

I anticipate that they will rectify this with a proper update eventually.

@AngryVet83 , this goes for you as well.

Also, do NOT be surprised if you start having streaming issues.