Every time I try to play Marvel Rivals I get this error. I have been unable to play the game for over 6 months and was looking for some help on here. I have an i7-10700k, 3070, and 32 gb of ram. I have tried every fix I can find. Here are some but not all the fixes I have tried (some won’t be included because I can’t remember all of them): Launching the game in compatibility mode, disabling fullscreen optimizations, Updating and rollbacking my graphics drivers, Lowering my RAM lower than the stock speeds, enabling hardware accelerated GPU scheduling in windows, using the experimental shader compilation mode, using safe boot and launching the game, ensuring my gpu is not being overclocked, reinstalling the game on different drives, verifying integrity of game files, using sfc scannow to ensure RAM is not faulty as well as DISM. I’ve reached out to marvel rivals support team to try and get help but the help I have received has not changed my outcome. I’m confident this problem is on the software side of things because I have tried all these fixes and my much older pc with a 1070 ti and 16 gb of ram can run the game. Any help would be greatly appreciated. Thanks!
(Also I’m not sure if this is important but at the end of the crash report it says “kernel 32 and ntdll”)
This forum is mostly geared towards developers working in Unreal Engine, so most fixes and workarounds we can give are going to require source code access. Nonetheless, I can give you a bit of information.
The error you see lacks what is known as “Symbols” which are basically the equivalent to a dictionary for the error to understand what part of the code caused the error. This basically means you can get the simplest readout without any real context or call stack. In your case, the error only gives the memory address and not enough information to tell exactly where.
Honestly you’ve done most of the troubleshooting I’d recommend. This doesn’t read like a GPU error, but disabling any overlays like Discord overlay or any GPU tools like Adrenalin can also help.
Gotcha, thank you for the help, I’ll continue trying to work around and see what I can do. Does this point to there being some hardware issues rather than software?
It’s less likely to be hardware related, but because it’s just a raw memory error, there’s not much information to go off of. Since you aren’t getting the “GPU removed” or DX3D errors from Rivals, it’s not one of the common graphical issues that Rivals players generally report. It’s also not clear what the memory address was looking for.
Have you swapped to their experimental shader caching? It causes other issues but can often help with crashes related to shaders.
I was doing a bit more testing yesterday and I ended up getting a different error that chatgpt told me was a dx3d error so i reseated my gpu and don’t get that error anymore but i still get the exception access violation error now. Yeah I’ve tried their experimental shader caching and I’ve tried their gpu debug mode to no avail sadly.
Unfortunately, we’ve exhausted most of my recommendations when it comes to fully built games. It’s possible that there is an actual issue with the game itself, given the full crash dump and game source it’d be easier to debug, but the game’s developers will have to action that from your bug reports with them.
