Hello,
I am trying to run the epic games launcher on windows 11 but it was giving me a d3dcompiler_43.dll error and then a xinput1_3 error. I downloaded both from dll-files.com and saved them in the respective folders and now I am getting an error “The application was unable to start correctly (0x000007b)…” error.
Can someone please help with this.
Thank You
Hi,
I am also getting the same error on my Windows 11. I am currently unable to install Epic Games Launcher.
However, I was able to build UE5.3 from source and it runs well.
Problem seems to be with DirectX version and maybe some other prerequisites, Windows 11 comes pre-installed with latest DirectX version but UE5 Launcher is looking for files from old version of DirectX.
Following is the Error Log I got on Windows 11 when I tried to run “Prerequisite Installer”
Link: Hardware and Software Specifications for Unreal Engine | Unreal Engine 5.3 Documentation
Log:
[4174:4188][2023-12-28T12:18:13]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\vinay\Documents\GitHub\UnrealEngine\Engine\Extras\Redist\en-us\UEPrereqSetup_x64.exe, cmdline: ‘’
[4174:4188][2023-12-28T12:18:13]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\vinay\AppData\Local\Temp\UE_Prerequisites_(x64)20231228121813.log’
[4174:4188][2023-12-28T12:18:13]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\vinay\Documents\GitHub\UnrealEngine\Engine\Extras\Redist\en-us\UEPrereqSetup_x64.exe’
[4174:4188][2023-12-28T12:18:13]i000: Setting string variable ‘WixBundleName’ to value ‘UE Prerequisites (x64)’
[4174:4188][2023-12-28T12:18:14]i100: Detect begin, 9 packages
[4174:4188][2023-12-28T12:18:14]i000: Setting string variable ‘NETFRAMEWORK40’ to value ‘1’
[4174:4188][2023-12-28T12:18:14]i000: Setting string variable ‘Netfx20Version’ to value ‘2.0.50727.4927’
[4174:4188][2023-12-28T12:18:14]i000: Registry value not found. Key = ‘Installer\Assemblies\Global’, Value = ‘Microsoft.mshtml,Version=“7.0.3300.0”,PublicKeyToken=“b03f5f7f11d50a3a”,Culture=“neutral”,FileVersion=“7.0.3300.0”’
[4174:4188][2023-12-28T12:18:14]i000: Setting numeric variable ‘MshtmlVersion’ to value 0
[4174:4188][2023-12-28T12:18:14]i052: Condition ‘Netfx20Version AND (Netfx20Version >= v2.0.50727.5420)’ evaluates to false.
[4174:4188][2023-12-28T12:18:14]i052: Condition ‘NETFRAMEWORK40’ evaluates to true.
[4174:4188][2023-12-28T12:18:14]i101: Detected package: NetFx20_32, state: Absent, cached: None
[4174:4188][2023-12-28T12:18:14]i101: Detected package: NetFx40Redist, state: Present, cached: None
[4174:4188][2023-12-28T12:18:14]i101: Detected package: WI45_XP_v3_X86, state: Absent, cached: None
[4174:4188][2023-12-28T12:18:14]i101: Detected package: WI45_XP_v4_X64, state: Absent, cached: None
[4174:4188][2023-12-28T12:18:14]i101: Detected package: Windows6.0_KB942288_v2_x86.msu, state: Absent, cached: None
[4174:4188][2023-12-28T12:18:14]i101: Detected package: Windows6.0_KB942288_v2_x64.msu, state: Absent, cached: None
[4174:4188][2023-12-28T12:18:14]i101: Detected package: VisualStudioRedist_X86, state: Absent, cached: Complete
[4174:4188][2023-12-28T12:18:14]i101: Detected package: VisualStudioRedist_X64, state: Absent, cached: Complete
[4174:4188][2023-12-28T12:18:14]i101: Detected package: PrereqSetup, state: Absent, cached: None
[4174:4188][2023-12-28T12:18:14]i052: Condition ‘VersionNT64’ evaluates to true.
[4174:4188][2023-12-28T12:18:14]i199: Detect complete, result: 0x0
[4174:2748][2023-12-28T12:18:17]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 1
[4174:4188][2023-12-28T12:18:17]i200: Plan begin, 9 packages, action: Install
[4174:4188][2023-12-28T12:18:17]i052: Condition ‘VersionNT=v5.1 AND NOT VersionNT64 AND (NOT Netfx20Version OR (Netfx20Version < v2.0.50727.5420))’ evaluates to false.
[4174:4188][2023-12-28T12:18:17]w321: Skipping dependency registration on package with no dependency providers: NetFx20_32
[4174:4188][2023-12-28T12:18:17]w321: Skipping dependency registration on package with no dependency providers: NetFx40Redist
[4174:4188][2023-12-28T12:18:17]i052: Condition ‘VersionNT=v5.1 AND NOT VersionNT64 AND VersionMsi < v4.5’ evaluates to false.
[4174:4188][2023-12-28T12:18:17]w321: Skipping dependency registration on package with no dependency providers: WI45_XP_v3_X86
[4174:4188][2023-12-28T12:18:17]i052: Condition ‘VersionNT=v5.2 AND VersionNT64 AND VersionMsi < v4.5’ evaluates to false.
[4174:4188][2023-12-28T12:18:17]w321: Skipping dependency registration on package with no dependency providers: WI45_XP_v4_X64
[4174:4188][2023-12-28T12:18:17]i052: Condition ‘VersionNT=v6.0 AND NOT VersionNT64 AND VersionMsi < v4.5’ evaluates to false.
[4174:4188][2023-12-28T12:18:17]w321: Skipping dependency registration on package with no dependency providers: Windows6.0_KB942288_v2_x86.msu
[4174:4188][2023-12-28T12:18:17]i052: Condition ‘VersionNT=v6.0 AND VersionNT64 AND VersionMsi < v4.5’ evaluates to false.
[4174:4188][2023-12-28T12:18:17]w321: Skipping dependency registration on package with no dependency providers: Windows6.0_KB942288_v2_x64.msu
[4174:4188][2023-12-28T12:18:17]i052: Condition ‘VersionNT>=v5.1’ evaluates to true.
[4174:4188][2023-12-28T12:18:17]w321: Skipping dependency registration on package with no dependency providers: VisualStudioRedist_X86
[4174:4188][2023-12-28T12:18:17]i000: Setting string variable ‘WixBundleLog_VisualStudioRedist_X86’ to value 'C:\Users\vinay\AppData\Local\Temp\UE_Prerequisites(x64)20231228121813_0_VisualStudioRedist_X86.log’
[4174:4188][2023-12-28T12:18:17]i052: Condition ‘VersionNT>=v5.2 AND VersionNT64’ evaluates to true.
[4174:4188][2023-12-28T12:18:17]w321: Skipping dependency registration on package with no dependency providers: VisualStudioRedist_X64
[4174:4188][2023-12-28T12:18:17]i000: Setting string variable ‘WixBundleLog_VisualStudioRedist_X64’ to value 'C:\Users\vinay\AppData\Local\Temp\UE_Prerequisites(x64)20231228121813_1_VisualStudioRedist_X64.log’
[4174:4188][2023-12-28T12:18:17]i000: Setting string variable ‘WixBundleRollbackLog_PrereqSetup’ to value 'C:\Users\vinay\AppData\Local\Temp\UE_Prerequisites(x64)20231228121813_2_PrereqSetup_rollback.log’
[4174:4188][2023-12-28T12:18:17]i000: Setting string variable ‘WixBundleLog_PrereqSetup’ to value 'C:\Users\vinay\AppData\Local\Temp\UE_Prerequisites(x64)_20231228121813_2_PrereqSetup.log’
[4174:4188][2023-12-28T12:18:17]i201: Planned package: NetFx20_32, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4174:4188][2023-12-28T12:18:17]i201: Planned package: NetFx40Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4174:4188][2023-12-28T12:18:17]i201: Planned package: WI45_XP_v3_X86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4174:4188][2023-12-28T12:18:17]i201: Planned package: WI45_XP_v4_X64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4174:4188][2023-12-28T12:18:17]i201: Planned package: Windows6.0_KB942288_v2_x86.msu, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4174:4188][2023-12-28T12:18:17]i201: Planned package: Windows6.0_KB942288_v2_x64.msu, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4174:4188][2023-12-28T12:18:17]i201: Planned package: VisualStudioRedist_X86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[4174:4188][2023-12-28T12:18:17]i201: Planned package: VisualStudioRedist_X64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[4174:4188][2023-12-28T12:18:17]i201: Planned package: PrereqSetup, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4174:4188][2023-12-28T12:18:17]i299: Plan complete, result: 0x0
[4174:4188][2023-12-28T12:18:17]i300: Apply begin
[2988:2E10][2023-12-28T12:18:19]i360: Creating a system restore point.
[2988:2E10][2023-12-28T12:18:19]i361: Created a system restore point.
[2988:2E10][2023-12-28T12:18:19]i000: Caching bundle from: ‘C:\Users\vinay\AppData\Local\Temp{b24cae82-bb64-4ad2-820a-dc2c4031c914}.be\UEPrereqSetup_x64.exe’ to: ‘C:\ProgramData\Package Cache{b24cae82-bb64-4ad2-820a-dc2c4031c914}\UEPrereqSetup_x64.exe’
[2988:2E10][2023-12-28T12:18:19]i320: Registering bundle dependency provider: {b24cae82-bb64-4ad2-820a-dc2c4031c914}, version: 1.0.20.0
[2988:0A1C][2023-12-28T12:18:19]i304: Verified existing payload: VisualStudioRedist_X86 at path: C:\ProgramData\Package Cache\C9B5B7969E499A4FD9E580EF4187322778E1936A\VC_redist.x86.exe.
[2988:0A1C][2023-12-28T12:18:19]i304: Verified existing payload: VisualStudioRedist_X64 at path: C:\ProgramData\Package Cache\C483F66C48BA83E99C764D957729789317B09C6B\VC_redist.x64.exe.
[2988:0A1C][2023-12-28T12:18:19]e000: Error 0x80070002: Failed to find payload: PrereqSetup in working path: C:\Users\vinay\AppData\Local\Temp{b24cae82-bb64-4ad2-820a-dc2c4031c914}\PrereqSetup and unverified path: C:\ProgramData\Package Cache.unverified\PrereqSetup
[2988:0A1C][2023-12-28T12:18:19]e000: Error 0x80070002: Failed to cache payload: PrereqSetup
[4174:0868][2023-12-28T12:18:19]e314: Failed to cache payload: PrereqSetup from working path: C:\Users\vinay\AppData\Local\Temp{b24cae82-bb64-4ad2-820a-dc2c4031c914}\PrereqSetup, error: 0x80070002.
[4174:0868][2023-12-28T12:18:19]e349: Application requested retry of payload: PrereqSetup, encountered error: 0x80070002. Retrying…
[2988:0A1C][2023-12-28T12:18:19]i305: Verified acquired payload: PrereqSetup at path: C:\ProgramData\Package Cache.unverified\PrereqSetup, moving to: C:\ProgramData\Package Cache{C4175120-313E-467B-AAA7-825979CBAEE7}v1.0.20.0\UEPrereqSetup_x64.msi.
[2988:2E10][2023-12-28T12:18:19]i301: Applying execute package: VisualStudioRedist_X86, action: Install, path: C:\ProgramData\Package Cache\C9B5B7969E499A4FD9E580EF4187322778E1936A\VC_redist.x86.exe, arguments: ‘“C:\ProgramData\Package Cache\C9B5B7969E499A4FD9E580EF4187322778E1936A\VC_redist.x86.exe” /quiet /norestart’
[4174:4188][2023-12-28T12:18:20]i319: Applied execute package: VisualStudioRedist_X86, result: 0x0, restart: None
[2988:2E10][2023-12-28T12:18:20]i301: Applying execute package: VisualStudioRedist_X64, action: Install, path: C:\ProgramData\Package Cache\C483F66C48BA83E99C764D957729789317B09C6B\VC_redist.x64.exe, arguments: ‘“C:\ProgramData\Package Cache\C483F66C48BA83E99C764D957729789317B09C6B\VC_redist.x64.exe” /quiet /norestart’
[4174:4188][2023-12-28T12:18:20]i319: Applied execute package: VisualStudioRedist_X64, result: 0x0, restart: None
[2988:2E10][2023-12-28T12:18:20]i323: Registering package dependency provider: {C4175120-313E-467B-AAA7-825979CBAEE7}, version: 1.0.20.0, package: PrereqSetup
[2988:2E10][2023-12-28T12:18:20]i301: Applying execute package: PrereqSetup, action: Install, path: C:\ProgramData\Package Cache{C4175120-313E-467B-AAA7-825979CBAEE7}v1.0.20.0\UEPrereqSetup_x64.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7”’
[2988:2E10][2023-12-28T12:18:21]e000: Error 0x80070643: Failed to install MSI package.
[2988:2E10][2023-12-28T12:18:21]e000: Error 0x80070643: Failed to execute MSI package.
[4174:4188][2023-12-28T12:18:21]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[4174:4188][2023-12-28T12:18:21]i319: Applied execute package: PrereqSetup, result: 0x80070643, restart: None
[4174:4188][2023-12-28T12:18:21]e000: Error 0x80070643: Failed to execute MSI package.
[2988:2E10][2023-12-28T12:18:21]i318: Skipped rollback of package: PrereqSetup, action: Uninstall, already: Absent
[4174:4188][2023-12-28T12:18:21]i319: Applied rollback package: PrereqSetup, result: 0x0, restart: None
[2988:2E10][2023-12-28T12:18:21]i329: Removed package dependency provider: {C4175120-313E-467B-AAA7-825979CBAEE7}, package: PrereqSetup
[2988:2E10][2023-12-28T12:18:21]i351: Removing cached package: PrereqSetup, from path: C:\ProgramData\Package Cache{C4175120-313E-467B-AAA7-825979CBAEE7}v1.0.20.0
[2988:2E10][2023-12-28T12:18:21]i330: Removed bundle dependency provider: {b24cae82-bb64-4ad2-820a-dc2c4031c914}
[2988:2E10][2023-12-28T12:18:21]i352: Removing cached bundle: {b24cae82-bb64-4ad2-820a-dc2c4031c914}, from path: C:\ProgramData\Package Cache{b24cae82-bb64-4ad2-820a-dc2c4031c914}
[4174:4188][2023-12-28T12:18:22]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
