Summary
I am trying to register a publisher account on the Fab platform to sell models. The issue occurs on the first step of the registration process, when I agree to the terms and try to proceed to the second step. After clicking the button to proceed (e.g., “Go to Step 2”), the following error message appears:
“An error occurred while trying to process the response from server. Please retry later or contact an admin for help.”
I have tried using different accounts and devices, but the error keeps appearing, and I am unable to proceed to the next step of the registration process.I am trying to register a publisher account on the Fab platform to sell models. The issue occurs on the first step of the registration process, when I agree to the terms and try to proceed to the second step. After clicking the button to proceed (e.g., “Go to Step 2”), the following error message appears:
“An error occurred while trying to process the response from server. Please retry later or contact an admin for help.”
I have tried using different accounts and devices, but the error keeps appearing, and I am unable to proceed to the next step of the registration process.
What type of bug are you experiencing?
Publishing
URL where the bug was encountered
https://publish.unrealengine.com/publishing-portal/onboarding/agreement
Steps to Reproduce
Go to the Fab platform registration page.
Select the option to register as a publisher.
Agree to the terms and conditions by checking the box.
Click the button to proceed to the next step (e.g., “Go to Step 2”).
Observe the error message that appears after clicking the button.
Expected Result
After agreeing to the terms and conditions and clicking the “Go to Step 2” button, the user should proceed to the second step of the registration process, and no errors should occur.
Observed Result
After clicking the “Go to Step 2” button, the following error message appears:
“An error occurred while trying to process the response from server. Please retry later or contact an admin for help.”
The registration process cannot proceed beyond this point.
Platform
Google Chrome
Operating System
Android/ windows