Error when trying to login to this website on my other account.

When trying to login I get this error, “{“message”:“Username needs to less than 20”,“code”:“username_max_length”}” please can a staff member fix this issue.

My account user name is: JBSUK

Hey! :slight_smile:

It doesn’t appear that the username has made it through the system yet- does the original username contain any special characters? There is currently an issue regarding this.

Thanks! :slight_smile:

Continuing the discussion from Error when trying to login to this website on my other account.:

Hi, thanks for reply :smiley:

Yes, my old user names had special characters in, which I believe is preventing me from logging into this forum. Is there anyway you can reset my user names to resolve this issue? I also attached a screenshot of my account data that shows the user names I believe to be causing these issues.

Just to clarify this is a issue with my other epic games account with the display name: JBSUK

The JBSUK account also having issues with Quixel not appearing in Value or plugins, if you could be so kind to fix that also id be very grateful :stuck_out_tongue: