error when running my presentation in the cloud and locally

Hi, I'm trying to make a presentation in twinmotion for the first time and I don't know why they are exported correctly and saved in the cloud but when I try to view the presentation, I always get this error. I am trying with a single picture of a space that is not so complex. Another doubt I have is that I also did the test of exporting the presentation locally to my pc but if it runs but it looks terrible, it seems to use the default preview of twinmotion and does not use lumen or path tracer, what should I do to make it look better?