Hi, I just purchased UE4, downloaded the windows installer, and ran it. I am able to select my install location, and the installer seems to work until it gets to installing Direct X. A popup appears saying “There is a problem with this Windows Installer package. A Program run as part of the setup did not finish as expected. Contact your support personnel or package vendor”.
I am running windows 8.1 and have the latest stable Nvidia drivers. I’ve never had this type of error with an installer before so I’m not sure what to do.
Hi,
There is a pretty old forum thread that talks about the same issue and it looks like you copy/pasted the question itself verbatim: Error when installing - Installation & Setup - Unreal Engine Forums
Did the answer provided not work in your case?
Could you please run the installer with the following command and then post the UnrealEngineInstallerLog.txt that is created?
msiexec /i UnrealEngineInstaller.msi /L*V UnrealEngineInstallerLog.txt
I just want to be sure that this answer doesn’t work for you because you don’t specify if you’ve seen this older thread before. Also I don’t know how relevant this old thread information is, but it’s worth a shot :D.