Error when attempting to download purchased 3d model

[CplMulder]

Summary

I putchased a 3D model I specifically require in a scene, when attempting to download it, the page displays the message “An error occurred, the asset could not be retrieved.” and it does not download (image attached)

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

https://www.fab.com/listings/626f469c-507e-4daa-af8c-6eca7cd325d6

Steps to Reproduce

Purchase Item, locate in lirary, go into item, click download, click small download item in popup

Expected Result

To have the zip file downloaded as a notmal browser download

Observed Result

Error message displayed

Platform

Chrome Version 131.0.6778.205 (Official Build) (64-bit)

Operating System

Windows 10 Pro

Upload an image

[skfabby (Abby)]

Hi there. Are you attempting to bring the additional files directly into UEFN or download them onto your local drive?

[KevinS_C99]

I am experiencing the same issue trying to download the textures for a model.
https://www.fab.com/listings/f288ad98-dffe-49fc-98f3-5e359d9b4a32
Using Firefox on Windows 11.
I’m trying to download the textures to my local drive in order to experiment with the model in Blender.

[KevinS_C99]

Additional info: Downloading from the item’s listing page works, whereas downloading from the “View in my Library” page does not. The listed file size is also different on these two pages. It is 581.00MB on the item listing page (download works) vs. 192.17MB on the view in my library page (download is broken):