Error: No version information received

General Feedback & Requests
, , ,
1

I continue to get this error after going through all the trouble shooting options on the wikilink text

2

Hi RoninWilson,

Sorry to hear you are having the issue. Can you please also enable the “veryverbose” logging as mentioned on the wiki and upload that for us to look at.

A new, community-hosted Unreal Engine Wiki - Announcements - Epic Developer Community Forums

Thanks

3

I did, its the zip file attached to my previous comment.

4

Hmm, okay. It’s a bit shorter than expected and without some keywords. Sorry about that.

We’ll take a look. Thanks

5

Hi RoninWilson,

Can you try to open this link in a web browser?

https://account-public-service-prod03.ol.epicgames.com/account/api/version

You should get a response like this:

{

“app” : “account”,

“moduleName” : “Epic-Account-PublicService”,

“branch” : “Release”,

“buildDate” : “2014-08-28T19:40:18.284Z”,

“serverDate” : “2014-09-16T23:22:46.150Z”,

“build” : “12”,

“cln” : “2276586”,

“version” : “1.6”

}

Thanks,
Adam

6

I opened it my browser

7

Can you tell me or paste in what you see on the webpage when you open the link?

8

{
“app” : “account”,
“moduleName” : “Epic-Account-PublicService”,
“branch” : “Release”,
“buildDate” : “2014-08-28T19:40:18.284Z”,
“serverDate” : “2014-09-18T19:32:36.129Z”,
“build” : “12”,
“cln” : “2276586”,
“version” : “1.6”
}

9

Hey RoninWilson,

Apologies for the issues your seeing. From your logs it looks like we’re failing to initialize WinInet correctly but there isn’t an actual error code, which is weird. We’re passing in a configuration type that is pulling in the connection settings from your registry (the preferred method), so we should investigate there next. Can you post your reg file when selecting the following in your registry (running regedit):

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings

The other thing to note is that we don’t support proxy servers at all, are you possibly connecting via a proxy? Thanks again!

Carlos

10

Hi RoninWilson,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please post back with the info Carlos requested above.

Thanks,
TJ