error no product information recived

when i am opening epic game launcer it is updation in few second it show no version information reciver then i click on ok it ask for sign in when i sign in it show that error connection to the service failed

Hi yashu singh,

Please take a look at our Launcher Troubleshooting Guide:

In particular, check the section called, “I Received a “Error! No version information” Message.”

A new, community-hosted Unreal Engine Wiki - Announcements - Unreal Engine Forums.

If that doesn’t help, please find the launcher logs as described in the guide and attach them here. Thanks!

Hi yashu singh,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that Ben mentioned above. Then post back here with the requested info.

Cheers,

TJ