Error no product information recived

when i am opening epic game launcer it is updation in few second it show no version information reciver then i click on ok it ask for sign in when i sign in it show that error connection to service failed

Hi ,

Please take a look at our Launcher Troubleshooting Guide:

In particular, check section called, “I Received a “Error! No version information” Message.”


If that doesn’t help, please find launcher logs as described in guide and attach them here. Thanks!

Hi ,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try suggestion that mentioned above. Then post back here with requested info.