Hallo Everybody,
I had on my computer Epic Games installed and was using UE4.26. I wanted to try UE5 and tried to install it through Epic Games. The installation worked, but when starting it through the laucher i got always a error about some packages that could not be downloaded. (But i was able to start UE5 direct from its installation folder).
So i uninstalled the Epic Games Launcher and tried to install it again. Unfortunalley now I’m getting the following error:
In the log file I got this error:
"CustomAction InstallDirectX returned actual error code -9 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (A8:74) [16:46:24:423]: Note: 1: 1722 2: InstallDirectX 3: C:\Program Files (x86)\Epic Games\DirectXRedist\DXSETUP.exe 4: /silent
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallDirectX, location: C:\Program Files (x86)\Epic Games\DirectXRedist\DXSETUP.exe, command: /silent
MSI (s) (A8:74) [16:46:26:050]: Product: Epic Games Launcher – Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallDirectX, location: C:\Program Files (x86)\Epic Games\DirectXRedist\DXSETUP.exe, command: /silent "
The error always appears when “Installing DirectX”. I checked and I have DirectX 12.
I use Windows 11. Do anyone knows what is causing the problem ?
Thanks in advance,