error in preview 3d

Summary

Hello, i don’t know why, but my asset is not correct in the 3d preview, if i edit my object, the up and and down is OK but on the public page it s inverted.
https://www.fab.com/fr/listings/f011cc55-d362-406c-b424-a9acfd263350

Another new probleme, the light is now incorrect for this asset, i lost the light
https://www.fab.com/fr/listings/fcfbcec5-9ad7-428d-9087-b4bab2797bd5

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://www.fab.com/fr/listings/f011cc55-d362-406c-b424-a9acfd263350

Steps to Reproduce

step by step Ü

Expected Result

publish it s a long process, and i don t want make modif if something change on the website

Observed Result

not cool

Platform

google

Operating System

pc

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Additional Notes

Hi,

Sorry, I’m not sure I understood the “lost the light” ?

Either:

A) You edited the model, and saved the model with the “Edit 3D Preview” button using In your listing page (as a seller) that opens the viewer in editor mode where you can change model orientation and light or environment brightness ?

You do edit thene but then changes doesn’t appear on the public page when opening the viewer ?

B) you set the model a long time ago and they suddenly changed hence “lost the light” ?

hello, for this loss of light, it is light 1 which served me as a directional sun which has disappeared, all that remains is the HDRI of the background (space), and suddenly we no longer see anything.
Several of my models have lights that react differently, I think there was an update recently.

As for the inversion of the top and bottom on the 1st question, I don’t understand

For the Loss of light, after check if you switch the light to SunLight/Directional, does it fixes ?

For inversion, we’ll try to investigate on our side to reproduce the bug, thanks a lot for the report and followup.

Thank you indeed my light came back changing to sun. it was in the spotlight.
Thank you for your attention, hoping that the top and bottom find their right place, even if it is true that the world is turning upside down at the moment Ü

so to find the top and bottom, I just edited the 3d and saved again, without making any changes and it worked
Fortunately I have few assets to retouch. I close the thread. thanks to Paul. Ü