Error in opening Tiwnmotion 2022.2.3 and Revit 2023 file

Development Getting Started & Setup
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1

We have been using the Twinmotion 2022.2.3 and Revit 2023 workflow, when last Friday one of the TM files we have been working , when we tried opening the file gives us the following error: "This file has been saved with an older version of Twinmotion. You are about to convert it to the latest version. File Current Version: None. File New Version: 2022.2.3. - This will not overwrite the existing file. A new file will be created. Do you want to proceed to conversion?"

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If we proceed, TM shows a blank canvas screen with just the default background. What we had been working on is no longer there.

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Person doing the work has been working from wifi for the rendering, so I am wondering if that caused some sort of error? I was able to get IT to get an older version of TM from backup, but the same problem happened.

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I just want to get our file back and doing rendering. What is going on? Did the file get corrupt somehow?

Suggestions?

2

Hello ,

Thank you for posting in the community and reporting this problem. It seems like you may have a specific workflow or step that may have caused the file to be corrupted and we would need to investigate further.

Please contact us directly and file a bug report by using this link:

https://twinmotionhelp.epicgames.com/s/case-community-page

If none of the files you have open in 2022.2.3 it most likely won't be recoverable. I recommend turning on Auto-save in the settings as that will create copies for back-up.

Screenshot 2023-03-21 155429

Kind regards,

Vincent B.