Okay so I have already look at many of the other answer to this problem to this issue but they don’t work for my situation. They say to uninstall/reinstall VS2015 which I don’t actual have. All I have that is close to this is Microsoft Visual C++ 2013 Redistributable(x86) and (x64). I also have download VS2015 both (x64) and (x86) get the same error. What else can I do?
Hello Acpowder,
Could you follow the steps here and send me your debug logs and dxdiag?
Hi Acpowder,
We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.
If you need anything else, feel free to ask.
sorry for not responding in a while I forgot about this. so I have the dsdiag.tx file, but I cant get the debug thing cause I never get so the part where I get the gear icon. also I changed the thing so it had debug in it and still nothing happened, what else can I try?
Hello!
We have recently updated the launcher to address some of the prerequisite issues. Please see the accepted answer to this post for the steps to follow.
If this does not resolve the issue, please post back and keep us updated.