Error 2872 when trying to install datasmith exporter for SketchUp 5.8

Development Architectural and Design Visualization
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1

I keep getting error 2872 when trying to install the latest exporter for SketchUp (UnrealDatasmithSketchUpExporter_5_8_100). I can install and uninstall the previous version I was using (UnrealDatasmithSketchUpExporter_5_7_400) just fine. Things I’ve tried so far:
Installing with 5.7.400 installed
Uninstalling 5.7.400 first, then installing
rebooting
re-downloading

I can’t find a reference to this error code, so I’m wondering if there’s a bug in the installer. Anyone else encounter this issue?

-Ben

2

Hi, I had the same issue and found a soloution that worked for me, maybe give it a try? it does require an free open source software to extract the .msi file.

1. Download and Open LessMSI

  1. Download lessmsi‑v2.12.9.zip from the official GitHub page.

  2. Save the ZIP file to an easy location (e.g., Downloads).

  3. Right‑click the ZIP → Extract All…

  4. Open the extracted folder and run lessmsi.exe.

2. Load the Datasmith.msi File

  1. In LessMSI, open the File menu.

  2. Select Open….

  3. Browse to and select datasmith.msi.

3. Extract All Contents

  1. Ensure all items are selected.

  2. Click Extract.

  3. Choose an easy‑to‑find location, such as:

    Code

    C:\Users\***\Downloads\New folder\

4. Locate the Extracted Plugin Files

Navigate to the extracted folder:

Code

C:\Users\***\Downloads\New folder\SourceDir\SketchUp\SketchUp 2026\SketchUp\Plugins

Copy both plugin items found in this folder.

5. Open the SketchUp AppData Plugins Folder

  1. Press the Windows key.

  2. Type Run and open the Run dialog.

  3. Enter:

    Code

    %appdata%

  4. Navigate to:

Code

Roaming
└── SketchUp
    └── SketchUp 2026
        └── SketchUp
            └── Plugins

6. Paste the Plugin Files

Paste the two copied Datasmith plugin items into the Plugins folder.

7. Completion

Restart SketchUp if it was open. The Datasmith plugin should now be available.

3

Thanks, @BaBaDuckie

This worked! Although, I ended up placing the plugins in C:\ProgramData\SketchUp\SketchUp 2026\SketchUp\Plugins

It seems like a corrupt installer, but I’m not seeing a lot of complaints about it. Maybe something is unique with our machines.

-Ben

4

Just to say thanks for this - I had the same problem but this fixed it so huge thanks.