Epic Store / EOS - Achievements not working, Connect to EGS not showing in-game.

Hello
Epic Store Staff or Epic Games Store Community,

We have a few problems making our game to work with Achievements on the Epic Games Store (EGS), that I hope someone is kind enough to help us with. The problems are listed below:

Solution Updated:
Problem 1 and 3 we found out is because we are running the game in DX9c, switching to -DX11 solves this problem, unfortunately we can’t use DX11 since we build the game to work in dx9c. DX11 has many problems such as low FPS.

There seems to be a problem because we use:
EOS_PF_WINDOWS_ENABLE_OVERLAY_D3D9 on PlatformOptions.Flags
and is not working?

Original Post:

  1. The “You are now connected to EGS, press Shift + F3” is not showing when we run the game throughout the EGS interface. If try hit Shift + F3 nothing happens.

  2. The Achievements doesn’t work. Even after were approved by the EGS Staff and we set them Live when we try to view them on the game store, it gives us 505 error page.

  1. The Achievements doesn’t unlock, even if our log says [EOS SDK] Achievements - Unlock Achievements Success.

Steps we made:

We setup in visual studio all was requested in EOS SDK, log says ResultCode=EOS_Success ###.
We generated Dev keys and installed the game.
We added our accounts in Player Group in Dev Portal.

Programmer Notes:

We are using UDK, dlls we placed them in UserCode folder not game .exe folder, we did this for GOG platform and all works fine.
EOS_Platform_Create on viewport init(); call

I hope you can help us with this problem. Thank you for your precious time!

Hi! To further troubleshoot issues 1 and 3, we will need logs generated by the EOS Logging Interface to help determine why the overlay is encountering issues in DX9. If you can attach these in the separate private case you have submitted, we will be happy to take a look.

For issue 2, this is actually expected behavior at this time. The Game Achievements view will only display the contents of the Live sandbox in the current version of the Launcher. If the achievements are currently only in Dev/Stage, they will not be displayed in the Launcher, but will be displayed in the in-game overlay when signing into EOS using the Dev or Stage sandbox and deployment.

Thanks,
Andy