Over a month ago my contact in the submission process just stopped returning my emails. I have sent 3 or 4 emails since trying to see what is going on but received nothing in return. I used epic’s fancy new support portal and sent another email and got no contact back. What is the point of allowing people to email support if we never get an answer?
We, as in my small LLC, have people wishing to purchase our asset on the MP, but they can’t because nobody at epic will answer any form of correspondence from me. We are doing fine with sales on itch.io , but there are still those that rightly wish to purchase from the MP. I fully realize that epic doesn’t care that much about the lost 30% profit from what we have done elsewhere, but yall should care about customer support and communication with developers that want to sell on your platform.
Even an email saying, “Hey, we are super busy, we got your fixed submission and will get to it when we can”, would be great for me to pass through to potential customers wishing to know what is going on with the MP submission. All I can tell them right now is that Epic hasn’t emailed me back since May 4, after I responded to a direct email from my submission contact.
If this were a petition, I’d sign it in an instant. Been struggling with a submission ticket for ages. It’s been almost 3 months since I made it and literally 2 since I sent the files.