Never managed to install the editor. Only the launcher.
Launcher ver: 1.0.0-2039063
We believe that the issue which affected many users yesterday should now be resolved.
If you are still seeing the “Subscribe” button on the Launcher, then it may be due to another reason that we are aware of. Please visit this post and try the solution, it has been known to help many users with the issue you are reporting. [Official] Read this if your Download has stopped around 81% - Installation & Setup - Unreal Engine Forums
I’ve tried everything and it’s still not working…
One question for you .
When login to the website and going into my billing account, should I see the big yellow button “Get Unreal - $19/mo” ??
To me it looks like my account informations are not properly updated.
When you are at the web, where you see the yellow/orange button?
If it is at the top of the web, yes you should see it, if not try to attach a screen to see if anyone can help.
Try to look for :
YOUR PLAN IS CURRENTLY: (ACTIVE)
If you see that there is no problem with your account on the web
And for the engine, I see in your last log you said Launcher ver: 1.0.0-2039063 but you log said:
LogInit: Version: 4.0.1-2031728+++depot+UE4-LauncherReleases
So try to uninstall the launcher, download the lastest from your account and cross fingers.
Good luck!
Edit:I see that you run it with the QFE2 option too, so try to dont use that in the new installation of the launcher
Here is a screenshot of what I see when entering my account:
And I do not have any download option anywhere in my account. I’m using the launcher that was provided to me few days ago in an email following my subscription.
Well, now there are some problems:
-First one is kinda you are not subscribed or you get scammed, because they don’t put any installation program on the email, just a link to your dashboard where you can see the download link for Windows and Mac of the Launcher, and the link for the code.
-Second one is you can be subscribed and something go wrong with your account. This explain why your dashboard looks like you are not subscribed.
So, if you are sure you subscribed then your problem must be supported by the billing assistance.
Hi ,
the only things written in my account are:
- PLAN DETAILS:Thank you for joining the Unreal Engine community!
- The GET UNREAL button
Nothing that says that my account is active, no text saying that I’m currently enrolled etc.
And I’m a custom case. I’m having this offer via my company.
Some of the “Get Unreal” buttons do remain even with an active account. But what I need to know is if you see what the arrow is pointing to:
I also need to know, have you made a payment by credit card? Or are you a special custom case which was setup by our billing department?
Thanks
I just spoke with our Accounts department, and they did have to reset something for you. Please log out of the Launcher, exit it, restart it, and log back in. Let us know if this fixes the issue.
Thanks
My UE4 Launcher shows a ‘Subscribe’ button, although I have already subscribed. I am not able to launch the Editor.
can you tell me hao i do that “Subscribe” program !
@qzan Please read my response on your other post: My UE4 Launcher shows a 'Subscribe' button, although I have already subscribed. I am not able to launch the Editor - Platform & Builds - Unreal Engine Forums
how to you do? thanks!
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previously compiled from source but never logged in through launcher because of proxy server restrictions
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restriction now gone so i tried to install
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Launcher v. : 1.0.0-2039063+++depot+UE4-LauncherReleases
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Thank you guys
Hey, I have a Subscribe button under my Unreal Engine 4.1.
My launcher version is 1.2.2.
Hey, I have a Subscribe button under my Unreal Engine 4.1.
My launcher version is 1.2.2.
Same problem for melink text