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Epic looking for your feedback on the direction to take with Answerhub

Keep AnswerHub how it is now but change it to no more posting and close all topics there, keep as an archive site. We need the links intact as is because when we Google a UE problem/question we need the AnswerHub links to WORK! Right now I did just that and found what others have reported. “License Expired” when I need to read a link that solves the problem I’m having but I’ll be spinning my wheels probably for days now trying to ask in the new forums. All this move to this clunky new forum was a terrible move and now you want to make the rest of the information out there near impossible to get. For the next few years there will be just broken links to nowhere that developers could have used and save lots of time. You guys are going to kill Unreal Engine for small developers. We could Google an UE question we had before, but now it will be all lost. Going in reverse here. Should have left the old forum up but closed it for posting and called it an Archive and an extra resource and just left it at that. You guys could have then made this clunky new website on a new subdomain.

Just my 2 cents

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I have not yet had enough experience using both the forums and also Answerhub. To be honest I was unaware that Answerhub is a paid support service. I think that the info from both systems should be merged as I found it very confusing searching for a term on google and arriving at either site. It has just become very much more confusing as this morning I have a notification that my license has expired.

Its great to know AnswerHub exists as a professional service though. I suppose setting up unreal for the first time and itching to jump into it as well as the completeness on it made me skip past any licensing info that may have been displayed. It may be an idea for the future for newbies to have a countdown timer for Answerhub displaying in the Epic Games Launcher.

For me what is most important of all when receiving support is that:

  1. I can see all my questions / answers in one place.
  2. When someone replies to a post I make, I get an email so I dont need to go looking for a reply all the time.
  3. It absolutely does not work like discord.

Robert.

It’s paid in a way that Epic needs to pay. They forgot to pay bills this month, tis all. :wink:

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That explains why when you can find a bug report you entered you get offered to go to AH or UDK.

We’re unable to find any record of this issue. It’s possible this issue just hasn’t been made public yet. If this issue was reported in the community, please request onAnswerHub orUnreal Developer Network if you would like to see the details of this issue become public.

AH does work and UDK does NOT works. Yet the page says it updated in 2020. IMHO the results in this forum are better, This forum inspires me to help others, because its better and more modern than AH

I posted another post on this – it’s super maddening when you’re constantly googling or searching for information and Answerhub is giving me a “License Expired”! There is literally no other way to get to that information, and about 70% of it is useful.

It’s further maddening that Epic keep nuking community resources BEFORE proper backup in place. First Wiki, not answerhub is down…

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Wait - haven’t Epic been paying you and 2 others to keep AH alive for years? :face_with_hand_over_mouth: Is AH ever coming back? Hints above say no. After all, why pay for something that’s going away. For those who rely on Google + Answerhub for Q&A though, give Epic some time to execute the migration / merge, and all the posts should be back in some form. What isn’t clear is if AnswerHub best answer votes will be lost forever, or converted to likes though. :face_with_raised_eyebrow:

Personally I think Epic should have just archived the old UE4 forums and AnswerHub and started over with Discourse for UE5. Why? Over time the info from old Forums / Answerhub will be less relevant anyway. Epic like to point gun at foot and unleash a clip or two tho. :stuck_out_tongue_winking_eye: Whereas one of the more practical and helpful things they ever did was to archive the old UDK forums off into its own silo. Those forums are still alive today and still useful. :thinking:

Seeing how the Wiki went overall, I’m skeptical if Google or other web-searches will resolve broken links. There are still lots of broken posts on here with broken images and broken Wiki links. Its hard to always get this stuff right. But it seems like this punishes users who like to rely on Google for answers in general, or for learning game dev specifically. :face_with_monocle:

Please tell me the timing of answer hub going down isn’t related to this. It would be a shame if we just lost all of that content just because someone didn’t want to pay to renew a license.

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Oh, they’ll pay for it! shakes fist at the clouds

AH being down like this is not new. I’ve seen it happen at least several times. Licence expired over the weekend so perhaps it’s matter of invoicing what’s needed first thing on Monday morning.

Or we can chip in. Do they accept vBucks or whatshername?

I use a search engine, I type out keywords related to my problem, then see where I end up - it doesn’t really matter where the information is, and sometimes it isn’t even on Epic’s own website, but on someone’s blog.

I don’t think I’m alone on this - and to me, and probably some others, this is bringing some déjà vu’s on how the wiki got nuked. The above is exactly how I got here. Just chiming in that keeping the existing information somehow available is still relevant.

I hadn’t posted anything to AnswerHub for quite some time. Part of that may have been the clunkiness of AnswerHub. But my experience with it was that there were either easy questions which were answered before you could refresh the page, harder questions where you’d need to fix someone’s project-specific problem and eye through their script or ask for more information, or just plain hard questions about the inner workings of the engine that you’d need to have dug three layers deep into the systems yourself to give an answer with some level of confidence.

Edit: As for the solution - I’m not really sure if either of them is meaningfully superior to the other. Solution A seems way more straightforward, but the forums would need more tools to handle the increased volume.

I really hope Epics focus on fixing the missing picture problem, before doing big stuff like merging AH etc.

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As someone who has been here since 2014, I very much agree with that post.

Some more thoughts from me: Both the forums and the Answerhub were great places around 2014/2015/2016. Back then, when Epic introduced UE4, they seemingly had a great concept for how the community and support should work. But more recently, it felt like Epic more and more moved away from that original concept and replaced it with no concept at all. One example is this new forum software. It generally feels like some mobile website on PC, a lot of screen space is wasted, scrolling through threads to find something is way harder - so this new forum is way less usable than the old forums, and now every time I find a forum thread when googling for something, I tend to not even try to find the answer somewhere hidden in that thread, it’s just too annoying to use. The new forum software kinda killed the forums for me.

Another point is that back in 2014 and, a lot of devs from Epic were active in the forums and answerhub, answering all the highly technical questions that no one else could answer at that point. It stayed like that for a while, but more recently, involvement from Epic staff has been way less in both places, leading to many very technical questions never being answered. That drives away the highly skilled people who are primarily interested in highly-technical questions, and leads to places being occupied primarily by people new to UE4.

Now in 2021, if I have some highly technical question, I know that digging through the engine code is the only way how I can find an answer for that, so that’s what I do, I don’t even try to post it on the forums or answerhub. The engine code can answer all questions, but it’s not necessarily fun to have to search for hours through engine code if someone who’s familiar with the code could also just answer your question in 20 seconds, and it’s wasting a lot of time if everyone who has a highly technical question just searches through the engine code on their own instead of it being posted on some Stack Exchange equivalent where it would accumulate upvotes over time and ideally being answered by some Epic staff at some point so that anyone in the future who has a similar question could find the answer with just googling it, instead of also having to spend hours digging through engine code to answer themselves the same question.

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Okay i dont mind changes, but why we cant get access to answerhub right now?

Did you get an engine contributor badge once for fixing spelling errors in the source? :stuck_out_tongue: Either way, what you wrote seems familiar. There’s an invisible hand at Epic guiding things now versus 2014-2016. Perhaps that’s why Epic is more corporate / uncaring and less Community-focused overall. Tim Sweeney still wears ZZT t-shirts at summer BBQ’s. But that more fun side of Epic is long gone. You have to wonder how @Hourences got sucked into fixing this AH thing. Has to be less fun than working on sky-atmosphere tech demos. :grinning_face_with_smiling_eyes:

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Many employees active in forums between 2014~2017, no longer work for Epic.

Close Q&A Completely, move solution founded posts to Stackoverflow and let’s continue there.

Forum signatures were a pretty good incentive to post answers to questions in the old forums. Posters got some free traffic in exchange for helping others out. Sad to see them gone.

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Totally agree. It was like free advertising, and the reader could then verify if the poster had credibility.

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UE4 had a subscription until March 2015, so the community was much smaller in scale. On the other hand, a lot of the technical questions have already been answered, and the documentation is a lot better now, not to mention third parties.

I haven’t had any searches where I haven’t been able to find an answer, and some of those are indeed from years ago, but true all the same. For someone making changes directly into the engine code that may be different, but I avoid that on purpose.

I’m more worried about my google searches, I start my searches with UE4 …, after the change are all the links just gonna go nowhere, I not willing to pay for a service while developing for other people. But moving to the forums is maybe the best option.

honestly AnswerHub only ever felt like a support channel at the beginning when Epic staff was involved. but with AH being community-driven I don’t really feel it like a support channel, it’s just another place to ask questions with a few strengths and some more weaknesses compared to the forums